Request to partner

Watch the summit OnDemand

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Erin
O'Quinn
Senior Manager, Customer Marketing
Broadcom
Erin O’Quinn runs point for global customer advocacy at Broadcom, driven by a firm belief that every customer has a story, if you can find the right way to tell it. She is expanding how Broadcom thinks about the role of customer marketing and advocacy, from a arrow in the quiver of product marketing, to how context and value can be demonstrated across the company. With over 25 in the software marketing space, Erin connects her past roles in event marketing and management, and marketing communications into the nurturing, creative development, and distribution of fantastic customer stories, supporting broader marketing and revenue-generating motions. She is an avid traveler, foodie, baker, media junkie, and an adoring mom and dog mom.
Button
10 September 2026 14:00 - 15:00
The long game: Deep advocate relationships in an automated world
Automation has made it easier than ever to scale customer touchpoints, but advocacy has never worked on scale alone. The strongest advocate relationships are built over years of genuine investment. This is exactly what's at risk of being squeezed out as teams lean harder on automated engagement to cover more ground. A candid conversation on what it actually takes to build and sustain deep advocate relationships over the long term. Key takeaways: • What separates a transactional advocate relationship from one that lasts years • Where automation can responsibly support advocacy work • How to make the long-term case for relationship investment when short-term metrics dominate reporting