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Jessica
Day
Customer Marketing
ElevenLabs
Jessica Day currently runs Customer Marketing at ElevenLabs and previously led the Community Advocacy function at Dropbox which oversees all the advocate activations at Dropbox, including the Dropbox Champions program, customer experiential advocacy, peer reviews, and our creative circle community. She uses her entrepreneurial experience and her background in creative writing to illuminate customer stories and build relationships across a scaled, B2B SaaS customer base. Prior to this role, she was Co-Founder and Chief Marketing Officer at IdeaScale — leading idea management software for the enterprise and government. Day volunteers for sustainability organizations and lives in Napa, CA. She holds a MFA in English, Creative Writing from the University of Washington.
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09 September 2026 09:15 - 09:45
The new attention economy: Why great marketing needs to think like media
Media companies have always had to earn attention and give audiences a reason to come back. In an AI world where everyone can create more content, faster, marketers face the same challenge. Drawing on the experience of building trusted brands and engaged audiences at Immediate Media, this keynote explores how to rethink marketing for the attention economy: connecting teams and technology across the funnel, creating content people actually want, and turning attention into lasting customer loyalty. You’ll learn how to: • Connect the whole funnel so your people, technology and marketing work as one.  • Create content that cuts through in an AI-saturated world. • Build loyalty with useful content, tools and data-driven experiences customers want to return to. Because the future of marketing isn’t about creating more. It’s about creating something worth coming back for.