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Carrie
Johnson
Sr Director of Customer Marketing
Symplr
Carrie Johnson (she/her) is a lifelong champion of customer-centricity with a passion for delivering better experiences across the entire customer journey—always with warmth, wit, and contagious curiosity. A former software engineer who still proudly embraces her nerdy side, Carrie brings a uniquely technical-yet-relatable perspective to her customer marketing leadership. She applies the experience of facilitating more than 1,200 executive briefings to help leaders connect the dots between strategy, technology, and the outcomes that matter most. Carrie is known for creating customer experiences that feel less like meetings and more like meaningful conversations—making even the most intricate concepts click. Personally, she lives in Raleigh, NC with her husband and twin boys, who keep her on her toes and fuel her belief that every great conversation starts with listening.
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03 November 2026 09:15 - 09:45
Precision in motion: Advanced segmentation strategies to unlock hidden revenue in your customer base
Precision is the new competitive edge in customer marketing. This session explores how leading teams are moving beyond static personas to dynamic segmentation models that reveal untapped revenue potential within their existing customer base. You will gain a deep understanding of how behavioral data, predictive analytics, and intent signals can transform targeting precision and drive measurable impact across retention, cross-sell, and upsell efforts. In this interactive session, you will engage in guided discussions and practical exercises designed to help you apply advanced segmentation techniques to your own business challenges. You will leave equipped with actionable frameworks and data-driven strategies to strengthen your commercial impact and scale customer growth. Key takeaways: - Learn how to design advanced segmentation models that identify and prioritize high-value customer segments. - Discover how to translate customer data into precise, revenue-driving targeting strategies. - Build a repeatable framework to test, optimize, and scale segmentation for continuous growth.