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Ed
Smith
Director Customer Advocacy
Corelight
Edward (Ed) Smith leads Customer Marketing at Corelight, where he transforms real-world cybersecurity stories into powerful narratives that build trust and drive sales. His “SCOPE Framework” has become a cornerstone for capturing customer impact and translating technical success into measurable business results. With over 15 years of experience in SaaS and cybersecurity marketing, Ed has built a career at the intersection of storytelling, strategy, and customer insight, helping companies connect technology to human outcomes. When he’s not crafting customer stories, you’ll find him on stage performing improv, camping with his family across the Pacific Northwest, or taking karaoke far too seriously.
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03 November 2026 10:45 - 11:30
Fireside chat - Collaboration decoded: What we’ve learned, what we’ll never compromise on, and what delivers results
Customer marketing thrives on collaboration, but making it work in practice is rarely simple. In this open and unscripted conversation, senior leaders unpack the real-world lessons that have shaped how their teams partner across product, sales, and success to drive revenue and retention. You will hear what makes collaboration succeed, where it fails, and the non-negotiables that keep teams aligned on shared goals. Expect a candid discussion about influence, accountability, and the behind-the-scenes dynamics that turn strong partnerships into measurable business impact. Key takeaways: - Learn the core principles and guardrails that make cross-functional collaboration effective. - Discover practical tactics for navigating tension, misalignment, and competing priorities. - Understand how to build collaborative habits that accelerate growth and strengthen customer outcomes.