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Nicole
Saunders
Senior Director of Customer Experience Strategy
Higher Logic
Nicole Saunders is the Senior Director of Customer Experience Strategy at Higher Logic, where she defines how community supports the full customer experience for B2B/B2C companies, from initial onboarding to long-term engagement. Nicole brings 15 years of experience in community and customer experience, with leadership roles at Coupa and Zendesk. She was a finalist for the 2022 CMX Community Professional of the Year Award, and she led the team that won the 2024 CMX Best New Community Award. Outside of her work at Higher Logic, Nicole co-hosts the CX Nexus podcast and runs CXN Consulting. She holds a B.A. in Cultural Studies and Comparative Literature from the University of Minnesota and resides in Madison, WI.
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03 October 2026 11:45 - 12:15
Activating customer data for growth: Turning insight into action at scale
The promise of customer data is powerful, but most organizations still struggle to operationalize it in ways that drive real business impact. This keynote explores how cutting-edge teams are activating customer data across systems and teams to deepen engagement, personalize experiences, and accelerate revenue. Through case studies and best practices from data-led marketing leaders, you will learn how to move beyond fragmented analytics to build a unified, real-time view of your customers. Discover how to operationalize that intelligence across marketing, sales, and success motions to deliver measurable impact at every stage of the customer journey. Key takeaways: - Learn how to activate customer data across go-to-market teams to drive consistent growth. - Understand how to connect data systems for a unified customer view that enables precision targeting and personalization. - Discover real-world strategies for translating customer insights into scalable, revenue-generating actions.