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Nicola
Kelly
Senior Customer Lifecycle Marketing Manager
Navan
Nicola is the Senior Customer Lifecycle Marketing Manager at Navan and has previously led customer marketing efforts with Cvent and Openet. With 9 years of experience working in the tech industry, Nicola's primary focuses have been on; customer marketing, enterprise marketing, strategy, integrated multi-channel campaigns, website management, social media and event management.
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04 December 2024 09:45 - 10:30
Panel: Managing a flagship customer program - Identifying key stakeholders and the journey to creating, and keeping, customer advocates
In this panel discussion, our lineup of experts will be discussing how to manage a flagship customer program. Key takeaways include: How to identify key stakeholders and customer accounts to work with Beginning the advocacy relationship Long-term management; managing requests whilst still offering value to your key accounts

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