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Meenakshi
Lakhwani
Senior Customer Advocacy Manager
Workday
Meenakshi Lakhwani is a highly accomplished Customer Marketing and Advocacy Executive, currently serving as a Principal for Customer Advocacy/Marketing at Workday , specializing in enterprise software products. A recognized leader in the field, she was named a Top 100 Customer Marketing and Advocacy Influencer & Strategist in both 2023 and 2024. With over a decade of strategic B2B marketing experience , Meenakshi designs and implements global customer-centric programs, creating high-impact customer success stories, and driving measurable results. With a solid track record in market strategy, she has also been in the roles of Product Marketing, Partner Alliance Marketing, and Digital Marketing. She holds an MBA from IMS, DAVV Indore, and a Professional Certificate in Digital Marketing from Kellogg School of Management, Northwestern University.
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07 December 2023 11:45 - 12:15
Defining Metrics for Customer Marketing & Advocacy: A Journey Towards Success & Excellence
Customer marketing is at the intersection of product, marketing, and customer success. Customer marketers serve the sales team to drive conversions, close deals and support the customer success team to drive retention. Defining, tracking, and measuring metrics has become an essential part of customer marketing for all businesses. Analyzing and selecting these metrics can help determine new opportunities, new strategies, and different messaging approaches. This session will walk you through the journey of identifying the success metrics for customer marketing, best practices, and its role towards data-driven marketing decisions.

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