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Abhineet
Kesarwani
Regional Director, CRM, CX & Loyalty
Lyca Mobile
With over 18 years of experience in Customer Marketing, CRM Strategies, Martech, and Digital Transformation, Abhineet has had the privilege of working across markets in the US, UK, Europe, the Middle East, Africa, and Asia. As both an industry leader and consultant with technology companies, he has led complex omnichannel marketing strategies and customer engagement initiatives across telecom, retail, and consulting sectors. His focus has been on delivering personalized, data-driven solutions that build customer loyalty and drive business growth. He has a proven track record of managing end-to-end digital transformation projects, seamlessly integrating technology with customer touchpoints to create impactful brand experiences. Outside of work, Abhineet is passionate about giving back to the community. He actively volunteers with organizations like Rotary International, the Red Cross, and is a regular blood donor. Philanthropy plays a key role in his life, and he continues to contribute meaningfully to causes that support others and make a positive impact.
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04 December 2025 13:45 - 14:30
Interactive roundtable discussions
It's time to put your pens down and become part of the discussion. Select the topic that you want to discuss, take part in the conversation, share your challenges and find real solutions that you can implement right away. Topics include: 1. Advisory boards: The hidden key to the customer advocacy kingdom with Nataliia Starovetskyi, Sailpoint. 2. AI-driven digital transformation: Revolutionizing omnichannel marketing strategies with Abhineet Kesarwani, Lyca Mobile. 3. Mastering project management as a customer marketer to drive lasting growth with Nicholas Ruthven, YOOBIC 4. Aligning customer marketing and product marketing for growth with Patricia Leon Elias, Reuters News 5. The art of prioritization: How customer marketers decide what moves the needle with Natali Stoeva, formerly Redgate We'll close the session with a brief round robin so each group can share their most interesting talking points and takeaways with the rest of the summit audience.