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December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

Why
attend?

Join the summit where senior customer marketers turn pressure into performance, with proven tactics, not theory.

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Check out the full agenda

Watch previous
summit highlights...

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The Wrike elite 100 - Building a customer awards program that inspires, engages, and elevates

Karilla Dyer, Senior Customer Advocacy Manager at Wrike

We are all storytellers

Leon Markham, Vice President of Customer Advocacy & Market Strategy at ServiceNow

What our
attendees say...

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What you’ll get

out of the summit

Unlock the secret to high-impact customer marketing with a small (but mighty) team. Discover tried and tested playbooks to scale your reach, increase loyalty and foster growth.

Exchange insights and build a network of peers who truly understand your challenges and can help you demonstrate your value.

Set your future self up for success and leverage the power of AI, skipping the trial and error while maintaining authenticity.

Join the summit and

discover how to...

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Break the cycle

Customer Marketing is expanding, and the boundaries are shifting fast. Learn where you can add the most value, and lead with confidence when the lines blur.

Collaborate

Whether you're seeking a mentor or your next hire, bring your team to align on strategy and expand your professional network within the marketing community.

Automate

AI is rewriting the customer marketing playbook. Learn which tasks to hand off, and how to automate efficiently while maintaining authenticity.

December 02, 2026
InterContinental London - The O2
London

Customer Marketing Summit

Agenda
at a glance

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Testimonials
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Develop impactful advocacy programs to increase retention, brand loyalty, and drive predictable, sustainable growth.

Drive growth with loyalty

Product Marketing Manager

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Harness the power of AI by dialling back the volume and sharpening differentiation in today's market.

Cut through AI slop

Product Marketing Manager

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Turn customer insight into company-wide action. Bring the voice of the customer into product, sales, leadership conversations, and make it stick.

Cross-functional success

Product Marketing Manager

Testimonials
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Unlock greater value from your customer programs by prioritising smart segmentation that maximises impact without extra effort.

Segment for success

Product Marketing Manager

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Close the gap between ad-hoc prompting and real agentic AI tooling, while tackling the governance questions everyone's avoiding.

Close the skills gap

Product Marketing Manager

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Build programs that punch above their weight and deliver enterprise impact with lean resources - drive results your leadership can't overlook.

Scale strategically

Product Marketing Manager

Our Stats

15+

Speakers

75+

Attendees

80%

Senior management

50+

Companies

December 02, 2026
InterContinental London - The O2
London

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Join the
conversation

Join a global community of passionate customer marketing and advocacy enthusiasts to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

Got a question?

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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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