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December 03, 2025
InterContinental at the O2
1 Waterview Drive
London

Why
attend?

Tackle your biggest challenges head-on—step out of the day-to-day and equip yourself with the trends, tools, and strategies that will elevate your impact and accelerate your career.

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Check out the full agenda

Watch previous
summit highlights...

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The Wrike elite 100 - Building a customer awards program that inspires, engages, and elevates

Karilla Dyer, Senior Customer Advocacy Manager at Wrike

We are all storytellers

Leon Markham, Vice President of Customer Advocacy & Market Strategy at ServiceNow

Scaling customer stories: Inside Microsoft's marketing engine

Gabriela Olmos-Hill, Senior Director of Customer Advocacy at Microsoft

What our
attendees say...

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What you’ll get

out of the summit

  • Discover trends and innovations tailored for small teams—learn how to deliver world-class customer experiences that drive loyalty and growth without extra resources.

  • Exchange insights and build a lean-team network of peers and mentors who understand your challenges and can help you amplify impact.

  • Accelerate your career by mastering how to prove customer marketing’s strategic value, even when resources are tight.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Spark new ideas

Network, share ideas, gather feedback and trade perspectives with customer marketers working through similar challenges.

December 03, 2025
InterContinental at the O2
London

Customer Marketing Summit

Agenda
at a glance

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Testimonials
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Develop impactful advocacy programs to increase retention, brand loyalty, and drive predictable, sustainable growth.

Drive growth with loyalty

Product Marketing Manager

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Harness the power of AI and automation to personalise the customer journey - boosting engagement efficiently, even with limited resources.

Emerging technology

Product Marketing Manager

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Gather and implement customer-driven feedback across cross-functional teams to inform strategy and deliver real impact.

Cross-functional success

Product Marketing Manager

Testimonials
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Unlock greater value from your customer programs by prioritising smart segmentation that maximises impact without extra effort.

Segment for success

Product Marketing Manager

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Discover the secrets to a successful omni-channel customer marketing strategy; sustaining digital comms, running CABs, and user group events.

Omni-channel marketing

Product Marketing Manager

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Learn how to thrive and create real impact as a team of one and prove value and ROI to key stakeholders with clear, measurable KPIs.

Strategies to scale

Product Marketing Manager

Our Stats

15+

Speakers

75+

Attendees

80%

Senior management

50+

Companies

December 03, 2025
InterContinental at the O2
London

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.

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Convince your boss

Join the
conversation

Join a global community of passionate customer marketing and advocacy enthusiasts to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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our team?

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Speaker & media partner enquiries

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Attendee enquiries

Ediz Cosar

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