Aleksandar is a customer-centric, results-driven leader with over 13 years of experience across customer success, account management, professional services, and consulting in the technology and SaaS sectors. As Director of Customer Success for the Mastercard SessionM Loyalty Platform, he brings deep expertise in customer data platforms, loyalty programs, and marketing technology. He has a strong track record of building and scaling high-performing teams that consistently exceed customer expectations and business goals. Aleksandar focuses on driving customer adoption, retention, and expansion, while acting as a trusted advisor and advocate for clients. His leadership style emphasizes cross-functional collaboration and operational excellence to deliver measurable impact.