Emma is a seasoned customer success leader with over a decade of experience driving customer engagement, retention, and growth across global SaaS organizations. She currently serves as Head of Customer Success & Onboarding EMEA at 1Password, where she leads regional efforts to deliver a seamless customer journey from onboarding through long-term success. Prior to this, Emma held senior roles at Qualtrics and Clarabridge, including Head of Customer Success and Implementation for Qualtrics Social Connect and Senior Director of Global Customer Success at Clarabridge Engage. Her expertise spans customer experience platforms, implementation strategy, and professional services. Emma is known for building high-performing teams, delivering scalable success programs, and fostering strong cross-functional collaboration. Her leadership consistently drives measurable results and lasting customer value.