04 December 2025 09:45 - 10:15
Digital first, customer always: Transforming onboarding at scale
In a world of growing customer bases and limited resources, onboarding must evolve without sacrificing the customer experience. This session explores how to design and deliver onboarding programs that balance automation with personalization.
We will cover key strategies for building scalable, digital-first onboarding journeys that drive adoption, reduce time to value, and maintain a strong human touch. Learn how to leverage data, segmentation, and in-product guidance to create impactful first experiences - at scale.