04 December 2025 16:15 - 17:00
Panel: What can Sales teach CS - Renewals, expansion and upselling
This session is a practical panel discussion aimed at equipping Customer Success professionals with the tools and mindset needed to become a true revenue-generating function.
Drawing on proven sales techniques, our panel will share actionable insights on how CS teams can identify and qualify opportunities, lead effective commercial conversations, and drive cross-sell, upsell, renewals, and expansion.
Attendees will walk away with real-world strategies, talk tracks, and frameworks to confidently own revenue outcomes while continuing to deliver exceptional customer value.