Shipra is a results-driven executive with over 19 years of experience in digital transformation, business agility, and operational excellence. As Director of Delivery, Customer Success for EMEA, she leads a portfolio of 600+ customers, focusing on retention, proactive risk management, and scalable success strategies. She is known for driving enterprise-wide transformations that optimize the customer lifecycle and deliver measurable business outcomes. Shipra excels at aligning product and customer teams to support long-term growth while embedding industry best practices into operations and delivery. Her strategic approach combines innovation with a strong focus on talent development and organizational excellence. She consistently builds high-impact, scalable frameworks that enhance customer engagement and success.