Name: Stuart Scott | Customer Marketing Summit | London
Start: 2025-12-03T00:00:00.000Z
End: 2025-12-03T00:00:00.000Z
Location: InterContinental at the O2

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Stuart

Scott

Director of Customer Delivery

Cisco

Scott is a dynamic and results-driven leader with over 16 years of experience in SaaS organizations, known for driving transformative strategies for market-leading companies. A substantial part of his career was spent at a FTSE100 company, where he honed his expertise in cultivating customer-centric cultures and leading large teams to exceptional performance. He currently leads the Customer Delivery function at Cisco, following the acquisition of Smartlook, bringing with him a proven track record of delivering impactful change and fostering a culture of excellence.

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03 December 2025 09:15 - 09:45

The growth engine you’re overlooking: A product-led approach to customer centricity

In this session, we explore how product-led strategies can become a powerful, scalable driver of customer value. Learn how embedding customer success into the product experience, from onboarding to adoption to expansion, can create a frictionless journey, reduce churn, and fuel long-term growth. This talk will share practical frameworks and real-world examples for aligning teams, data, and decisions around what matters most: the customer.