Will is a seasoned Senior Customer Success professional with deep expertise in enterprise SaaS retention and product adoption at scale. He manages a 2,000-account portfolio across EMEA, using data-driven insights to reduce customer attrition and increase product consumption. His approach combines in-depth analysis of top accounts with scalable strategies tailored to the broader customer base. Will works cross-functionally with sales leadership, account teams, and Customer Success peers across Salesforce clouds to integrate impactful CS practices into the sales process. He also leads enablement initiatives through coaching, team sessions, and webinars, while ensuring accountability through reporting and success metrics. Will is known for driving measurable outcomes and aligning teams around shared customer goals.