Request to partner

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Kari
Miller
Senior Manager of Customer Advocacy
Workiva
With over 11 years of experience in marketing, Kari drives results through strategic customer partnerships and innovative problem-solving. Kari is passionate about marketing technology that simplifies customers' lives. She is equally passionate about fostering customer relationships and amplifying the customer’s voice. For the past 2.5 years at Workiva, Kari has played a pivotal role in building and expanding the company’s customer reference program. Her efforts have directly contributed to generating millions of dollars in revenue and delivering high-impact results, including case studies, reference calls, and on-stage customer testimonials. The network of relationships Kari has cultivated has been instrumental in strengthening customer advocacy efforts and enhancing its reputation in the market Before joining Workiva, Kari spent 10 years as a Product Manager at Steelcase Inc, where she successfully launched and managed a global product portfolio. Outside of her professional life, Kari is a mother of two and a dog mom of one. She enjoys spending time with her family, practicing yoga, and relaxing by Lake Michigan and the Pere Marquette River.
02 December 2025 11:30 - 12:00
Scaling customer advocacy: Building advocacy programs that drive business outcomes
Reference programs, customer advisory board programs, and user events are powerful tools for scaling customer advocacy and strengthening relationships with key stakeholders. These programs grow and change as you enter new markets, increase market penetration, and adapt to larger macro-economic trends and circumstances. This session will cover how to: - Design and launch CABs that foster long-term engagement - Identify and elevate reference customers, and measure their impact - Scale advocacy programs to global markets and diverse customer segments - Amplify customer success stories to drive brand advocacy Whether you're starting your first advocacy program or are looking to enhance your existing portfolio of programs, this session will provide actionable steps to build sustainable programs that drive meaningful business outcomes.