Name: Matt Pahnke | Customer Marketing Summit | New York
Start: 2025-03-11T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene 360 Madison Avenue

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Matt

Pahnke

VP of Product Marketing

Customer.io

Matthew Pahnke serves as VP of Product Marketing at Customer.io, leading the company's product marketing initiatives. With over two decades of marketing leadership experience at global technology companies, he's done it all—from building teams to developing company strategies and launching products on a global scale. Prior to Customer.io, he's held leadership positions at companies like Dropbox, Dialpad, BetterCloud, and NETGEAR. Based in San Francisco, when he's not shuttling his kids to sports games, you'll find him running trails or hunting down the city's best BBQ.

03 November 2025 12:00 - 12:30

Mastering retention in 2025: How to actually keep customers engaged

Join Matt Pahnke, VP of Product Marketing at Customer.io, along with industry leaders to explore retention tactics that are actually working in today's market. In an era of dwindling attention spans and fierce competition, effective customer engagement requires more than increased messaging—it demands intelligent strategy. This panel will share real-world approaches for how they have broken through the noise across inboxes, apps, and other channels. You'll learn actionable methods proven to transform customer attention into lasting loyalty.