Meenakshi
Iakhwani
Senior Customer Advocacy Manager
Workday
Meenakshi is the Senior Customer Advocacy Manager at Workday, a cloud computing enterprise software company. Throughout her 8-year experience in B2B marketing, Meenakshi has created, implemented, and led Customer Advocacy Program for software products in Global IT companies that includes Advisory Boards and Reference Programs. With a solid track record in market strategy, she has also been in the roles of Product Marketing, Partner Alliance Marketing, and Digital Marketing. Meenakshi holds an MBA degree from IMS-DAVV, India, and has Professional Certification in Digital Marketing from Kellogg’s School of Management, Northwestern University.
07 December 2023 11:45 - 12:15
Defining Metrics for Customer Marketing & Advocacy: A Journey Towards Success & Excellence
Customer marketing is at the intersection of product, marketing, and customer success. Customer marketers serve the sales team to drive conversions, close deals and support the customer success team to drive retention. Defining, tracking, and measuring metrics has become an essential part of customer marketing for all businesses. Analyzing and selecting these metrics can help determine new opportunities, new strategies, and different messaging approaches. This session will walk you through the journey of identifying the success metrics for customer marketing, best practices, and its role towards data-driven marketing decisions.