07 December 2023 11:45 - 12:15
Defining Metrics for Customer Marketing & Advocacy: A Journey Towards Success & Excellence
Customer marketing is at the intersection of product, marketing, and customer success. Customer marketers serve the sales team to drive conversions, close deals and support the customer success team to drive retention.
Defining, tracking, and measuring metrics has become an essential part of customer marketing for all businesses. Analyzing and selecting these metrics can help determine new opportunities, new strategies, and different messaging approaches.
This session will walk you through the journey of identifying the success metrics for customer marketing, best practices, and its role towards data-driven marketing decisions.