As Vice President - Digital Client Success Lead at EXL, Neha Dutta is a steadfast advocate for translating complex technologies and solutions into meaningful, actionable strategies for clients. With an impressive 21-year career spanning seven industries, she brings a wealth of expertise to guiding clients through their digital transformation journeys, with a particular focus on leveraging Generative AI. Neha serves as both a trusted partner and subject matter expert, as well as a dedicated diversity advocate. She is deeply committed to fostering inclusivity in the workplace, championing the belief that diversity is essential for driving innovation and bringing new perspectives to the table. Her role extends beyond strategy, encompassing the evolution of operational frameworks. Neha specializes in crafting bespoke solutions that reimagine traditional paradigms, grounded in data-driven transformations and strengthened by AI-powered customer support models. These innovations drive operational efficiency and deliver exceptional customer experiences.