Lisa Pratt has been at UKG for 13 years. UKG is a leading provider of workforce management and human capital management cloud technology solutions. UKG, formed as a result of a merger between Kronos and Ultimate Software, has over 70 years of experience helping more than 80,000 organizations create great workplaces for all. Lisa has held a variety of transformational roles and is currently part of UKG’s Marketing leadership team responsible for Customer Engagement Marketing. Lisa and her team are focused on delivering the right balance of high touch and digital touch interactions, creating customers who are informed, confident, and empowered to get the most value possible from their UKG solutions, and then become raving fans. Lisa is responsible for customer advocacy, measuring overall customer sentiment, customer events, customer communication, and customer marketing. Lisa also serves as an evangelist for delivering a differentiated customer experience and creating a culture that puts the customer first.