Event starts in:
346
days :
18
: hours :
44
minutes
47
until the summit
December 03, 2025
London
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2024 agenda
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What's on
December 04
December 04
December 04
08:00
Exhibition & networking
Registration and networking breakfast
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09:00
Main stage
Chairperson opening remarks
Claire Beatty, Senior Director of Customer Marketing, Genesys
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09:15
Main stage
How adopting a lifecycle marketing model is elevating customer engagement and advocacy outcomes at Ivanti
Louise Wadsworth, Director of Customer Advocacy, Ivanti
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09:45
Main stage
Panel: What even is customer marketing? Defining goals and measuring success
Martina Havrlent, Director, Product & Customer Marketing, EVBox
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
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10:30
Main stage
Unique customer advocacy tips to perfect your customer personas and experience
Leon Markham, Vice President of Customer Advocacy & Market Strategy, ServiceNow
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
From concept to consensus: Building a winning business case that drives revenue growth
Simon Le-Fevre, Senior Business Process Improvement Manager, Sage
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12:00
Main stage
Interactive roundtable discussions
Louise Wadsworth, Director of Customer Advocacy, Ivanti
Louise Domeisen, Customer Marketing Manager, Redgate Software
Sam Dempster, Customer Community and Advocacy Director, OneAdvanced
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
Grace Hill, Senior Director of Customer Marketing, EDITED
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
Panel: How to make a big impact as a small team
Louise Domeisen, Customer Marketing Manager, Redgate Software
Harjot Dhillon, Global Head of Customer Marketing, Financial Times
Hannah Hardiman, Former Director of B2B Marketing, eBay
Natalie Fuller, Head of Customer Marketing and Communications, Zempler Bank
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14:30
Main stage
The future of customer marketing is here: Powered by AI
Puneet Nagpal, Customer Marketing & Lifecycle Leader
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
The value connection: Why customer advocacy belongs in customer success
Catherine Staite, Head of Customer Advocacy, GoCardless
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16:15
Main stage
Fireside chat: Customer storytelling
Nisha Prabhakar, Senior Manager Customer Marketing & Brand Engagement, Salesforce
Nataliia Starovetskyi, Senior Customer Marketing Manager, SailPoint
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16:45
Main stage
Chairperson closing remarks
Claire Beatty, Senior Director of Customer Marketing, Genesys
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17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
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Get your ticket
for the summit
We’re bringing together the brightest minds in customer marketing for a day of unrivaled networking, learning, and discussion so you can:
- Implement impactful customer engagement tactics into your strategy.
- Leverage the latest industry trends & emerging tech to amplify reach.
- Meet mentors & build a local network within our global community.
- Prove your strategic value to key stakeholders.
Event
location
Hilton Denver City Centre
1701 California Street, 80202 Denver, United States
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