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December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

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Your Customer Marketing Summit London pass also grants you access to the co-located Customer Success Summit and Product Marketing Summit tracks.

Use the filter button below to check out the co-located agendas.

December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
09:15
Customer Marketing Summit
Beyond the content glut: Why less (but sharper) wins in 2027
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
10:15
Customer Marketing Summit
The trust gap: Why your buyers can smell AI a mile away
10:45
Exhibition & networking
Coffee break
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
12:30
Exhibition & networking
Lunch
13:30
Customer Marketing Summit
Interactive roundtable discussions
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
15:15
Exhibition & networking
Coffee break
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
16:15
Customer Marketing Summit
Panel | Why customers still say yes: Building advocacy people actually want to join
17:00
Customer Marketing Summit
Chairperson closing remarks
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance

Get your tickets

for the summit

Small teams. Limited resources. Big goals.

Join the UK's only summit built exclusively for customer marketers, where the sessions are built around your reality, not someone else's budget.

Secure your ticket to:

- Unlock lean, high-impact tactics that work when headcount is low and expectations are high

- Get cutting-edge insights on AI, what it actually changes for customer marketing teams (and what it doesn't!)

- Connect with peers and mentors who understand your challenges and and can fuel your future success.

- Prove your strategic value by defining & owning measurable results.

London
December 2, 2026

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