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Event starts in:
63

days :

11

: hours :

56

minutes

34

until early bird pricing ends

December 03, 2025
InterContinental at the O2
1 Waterview Drive
London

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What's on
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
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09:00
Main stage
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
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09:15
Customer Success Summit
Growth engine you’re overlooking: A product-led approach to customer centricity
Stuart Scott, Director of Customer Delivery, Cisco
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09:30
Main stage
Making customer marketing make sense: How to launch, land, and lead the function internally
Martina Havrlent, Director, Product & Customer Marketing, EVBox
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09:45
Customer Success Summit
Digital first, customer always: Transforming onboarding at scale
Iana Guglietti, Director, Digital Customer Success & Programs, Moody's
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10:00
Main stage
Precision matters: How smart segmentation unlocks growth and deepens customer engagement
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10:15
Customer Success Summit
Beyond the handoff: Strategic collaboration between sales and CS for scalable growth
Will Ritchie, Customer Success Director, MuleSoft
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10:30
Main stage
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Head of Organic Growth, Grey inc
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11:00
Exhibition & networking
Coffee break
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11:15
Customer Success Summit
Redefining customer health: Beyond NPS and usage metrics
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11:30
Main stage
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
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11:45
Customer Success Summit
Built around the user: Embedding customer needs into product and engineering
Aleksandar Stemberga, Director, Customer Success, Mastercard
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12:15
Main stage
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
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12:15
Customer Success Summit
Creating a customer success engine: Recruiting, training, and leading
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12:45
Exhibition & networking
Lunch
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13:45
Exhibition & networking
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Regional Director, CRM, CX & Loyalty, Lyca Mobile
Nicholas Ruthven, Customer Marketing Manager, YOOBIC
Natali Stoeva, Former Head of Customer Marketing, Redgate Software
Patricia León Elías, Senior Customer and Product Marketer, Reuters
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13:45
Customer Success Summit
Panel: Next-gen customer success with AI at the core
Shipra Nirola, Director of Delivery, Customer Success, Evotix
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14:30
Main stage
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Rye, Customer Marketing Director, Crowdstrike
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14:30
Customer Success Summit
Hosted roundtable discussions
Haig Kingston, Customer Success Lead, Employment Hero
Chinelo Diejomaoh, Customer Success Manager, HiBob
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15:00
Main stage
Mapping the customer journey for growth
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15:30
Exhibition & networking
Coffee break
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15:45
Customer Success Summit
Navigating successful change for your customers and business
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16:00
Main stage
How YouGov turned customer success stories into scalable growth assets
Mardien Drew, Customer Marketing Lead, YouGov
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16:15
Customer Success Summit
Panel: What can Sales teach CS - Renewals, expansion and upselling
Krista Wright, Director of Customer Success, Turnitin
Emma Rose, Head of Customer Success & Onboarding, 1Password
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16:30
Main stage
Reward, recognize, repeat: Scaling B2B loyalty programs for long-term success
Gemma Brown, Head of Customer Marketing, Synechron
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17:00
Main stage
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
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17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
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Early bird tickets

now on sale

Small teams. Limited resources. Big goals.

Join the UK's only event built exclusively for top customer marketers who are mastering how to drive revenue and growth without the luxury of scale.

Secure your ticket now and:

- Unlock lean, high-impact tactics that stretch your team’s reach and boost customer engagement.

  1. - Get cutting-edge insights on trends and tech designed for resourceful teams.

- Connect with peers and mentors who understand your challenges and fuel your success.

- Prove your strategic value by turning constraints into measurable results.

Secure your spot and equip yourself with the tools to thrive with less.

London
December 3, 2025

Save £200

Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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InterContinental at the O2
Located on the tip of the Greenwich Peninsula the InterContinental London at the O2 offers a truly exceptional conference and meeting space that combines sophistication, functionality, and picturesque surroundings.
1 Waterview Drive
SE10 0TW
London
United Kingdom

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