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Event starts in:
261

days :

5

: hours :

27

minutes

1

until early bird pricing ends

December 02, 2026
InterContinental at the O2
1 Waterview Drive
London

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Your Customer Marketing Summit London pass also grants you access to the co-located Customer Success Summit and Product Marketing Summit tracks.

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December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
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09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
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09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
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09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
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10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
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10:50
Exhibition & networking
Coffee break
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11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
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12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
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12:35
Exhibition & networking
Lunch
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13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
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14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
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15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
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15:50
Exhibition & networking
Coffee break
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16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
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16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
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17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
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Small teams. Limited resources. Big goals.

Join the UK's only event built exclusively for customer marketers looking to master revenue growth through customer-centric engagement.

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- Unlock lean, high-impact tactics that scale your reach and boosts meaningful engagement.

- Get cutting-edge insights on trends and AI-enabled tech designed to elevate resourceful teams.

- Connect with peers and mentors who understand your challenges and and can fuel your future success.

- Prove your strategic value by defining & owning measurable results.

London
December 3, 2025

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Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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InterContinental at the O2
Located on the tip of the Greenwich Peninsula the InterContinental London at the O2 offers a truly exceptional conference and meeting space that combines sophistication, functionality, and picturesque surroundings.
1 Waterview Drive
SE10 0TW
London
United Kingdom

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