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Watch the summit OnDemand

Event starts in:
249

days :

12

: hours :

57

minutes

17

until discounted ticket prices raise

September 09 & 10, 2026
San Francisco

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agenda

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What's on
Customer Marketing Summit
Exhibition & networking
Breakout workshops
September 9
September 10
September 9
September 9
08:00
Customer Marketing Summit
Networking breakfast & registration
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Ari Hoffman, Head of Customer Advocacy, Honeywell
09:15
Customer Marketing Summit
The new attention economy: Why great marketing needs to think like media
David Olsen, Director of Customer Advocacy, Yubico
Jessica Day, Customer Marketing, ElevenLabs
10:15
Customer Marketing Summit
Adjusting the lens: How Canon built an always-on engagement engine
Ashley Ward, Director of Customer Marketing & Advocacy, LeanData
10:45
Exhibition & networking
Coffee break
12:30
Exhibition & networking
Lunch
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
September 10
10:45
Exhibition & networking
Coffee break
12:30
Exhibition & networking
Lunches
13:30
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Valeria Rezeik, Head of Customer Advocacy, dbt Labs
Ashley Ward, Director of Customer Marketing & Advocacy, LeanData
Alain Mowad, VP, Product & Customer Marketing, Aspect Software
14:00
Customer Marketing Summit
The long game: Deep advocate relationships in an automated world
Valeria Rezeik, Head of Customer Advocacy, dbt Labs
Erin O'Quinn, Senior Manager, Customer Marketing, Broadcom
Alain Mowad, VP, Product & Customer Marketing, Aspect Software
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
What's on
Customer Marketing Summit
Exhibition & networking
Breakout workshops
September 9
September 10
September 9
September 9
08:00
Customer Marketing Summit
Networking breakfast & registration
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Ari Hoffman, Head of Customer Advocacy, Honeywell
09:15
Customer Marketing Summit
The new attention economy: Why great marketing needs to think like media
David Olsen, Director of Customer Advocacy, Yubico
Jessica Day, Customer Marketing, ElevenLabs
10:15
Customer Marketing Summit
Adjusting the lens: How Canon built an always-on engagement engine
Ashley Ward, Director of Customer Marketing & Advocacy, LeanData
10:45
Exhibition & networking
Coffee break
12:30
Exhibition & networking
Lunch
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
September 10
10:45
Exhibition & networking
Coffee break
12:30
Exhibition & networking
Lunches
13:30
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Valeria Rezeik, Head of Customer Advocacy, dbt Labs
Ashley Ward, Director of Customer Marketing & Advocacy, LeanData
Alain Mowad, VP, Product & Customer Marketing, Aspect Software
14:00
Customer Marketing Summit
The long game: Deep advocate relationships in an automated world
Valeria Rezeik, Head of Customer Advocacy, dbt Labs
Erin O'Quinn, Senior Manager, Customer Marketing, Broadcom
Alain Mowad, VP, Product & Customer Marketing, Aspect Software
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
What's on
Customer Marketing Summit
Exhibition & networking
Breakout workshops
September 9
September 10
September 9
September 9
08:00
Customer Marketing Summit
Networking breakfast & registration
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Ari Hoffman, Head of Customer Advocacy, Honeywell
09:15
Customer Marketing Summit
The new attention economy: Why great marketing needs to think like media
David Olsen, Director of Customer Advocacy, Yubico
Jessica Day, Customer Marketing, ElevenLabs
10:15
Customer Marketing Summit
Adjusting the lens: How Canon built an always-on engagement engine
Ashley Ward, Director of Customer Marketing & Advocacy, LeanData
10:45
Exhibition & networking
Coffee break
12:30
Exhibition & networking
Lunch
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
September 10
10:45
Exhibition & networking
Coffee break
12:30
Exhibition & networking
Lunches
13:30
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Valeria Rezeik, Head of Customer Advocacy, dbt Labs
Ashley Ward, Director of Customer Marketing & Advocacy, LeanData
Alain Mowad, VP, Product & Customer Marketing, Aspect Software
14:00
Customer Marketing Summit
The long game: Deep advocate relationships in an automated world
Valeria Rezeik, Head of Customer Advocacy, dbt Labs
Erin O'Quinn, Senior Manager, Customer Marketing, Broadcom
Alain Mowad, VP, Product & Customer Marketing, Aspect Software
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance

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