Name: Cetiera Carmona | Customer Marketing Summit | San Francisco
Start: 2025-09-03T07:00:00.000Z
End: 2025-09-04T07:00:00.000Z
Location: TBA

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Cetiera

Carmona

Senior Manager, Customer Growth (Customer Marketing)

BigCommerce

Cetiera is the Senior Manager, Customer Growth at BigCommerce, a flexible, open SaaS platform leading a new era of ecommerce. Cetiera is responsible for developing, deploying, analyzing and constantly improving robust multi-channel customer retention campaigns and programs that help increase engagement with their user base, improve usage and adoption of our products, and reduce churn. Before joining BigCommerce, Cetiera worked for Planview as a Customer Marketing Manager and Delivery Team Lead. Cetiera also flexes her creative muscles as an actress and model.

04 September 2024 15:15 - 16:00

Panel - Building a culture of retention: Best practices for long-term customer success

Struggling with customer churn? This panel dives deep into building a culture of retention. Hear industry experts share proven strategies to: - Turn customers into loyal fans - Predict their needs - Leverage data for success. Walk away with a roadmap to: - Slash churn - Boost customer lifetime value - Become a customer marketing champion within your organization.