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September 04 & 05, 2024
San Francisco Marriott Marquis
780 Mission Street
San Francisco

Customer Marketing Summit

"The content and presenters were great. Lots of valuable insight that I can bring back and apply to our customer marketing program. Networking & discussion is what it's all about." Customer Marketing Manager, FloQast

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What is Customer Marketing Summit?

What is Customer Marketing Summit?

Connect with experts in customer marketing and advocacy as they share their insights and innovations to offer solutions to common challenges so you can:

🛠️ Empower yourself with invaluable industry-leading knowledge so you can optimize and scale your customer marketing strategy.

🤝 Immerse yourself in building a local network within our global community.

❓Source solutions for your most pressing challenges through collaborative discussion and debate.

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25+

Speakers

100+

Attendees

85%

Senior management

60+

Companies

Check out some of our speakers

Emi
Wayner
Head of Strategy and Growth, Global Customer Marketing Programs
Google Cloud
Carly
Moulton
Head of Customer and Community Marketing
Zapier
Allison
Johnson
Global Head of Customer Marketing
Okta
Andrew
Sevillia
Senior Director, Customer Marketing & Advocacy
UiPath
Erica
Bartsch
Executive Director, Head of Customer Marketing & Advocacy
JPMorgan Chase & Co.
Caleb
Wang
Senior Customer Marketing Lead
Snowflake
Sophie
Bussell Cheng
Vice President, Customer & Product Marketing
ZoomInfo
Cetiera
Carmona
Senior Manager, Customer Growth (Customer Marketing)
BigCommerce
Ashley
Ward
Director of Customer Marketing & Advocacy
LeanData
Rebecca
Quinn
Director, Corporate Events
Uber Freight
Natalie
Severino
Vice President of Product & Customer Marketing
Sprout Social
Jessica
Noland
Senior Manager, Customer Advocacy
Upwork
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Break the cycle

Step away from the daily grind. Refocus, rejuvenate, and upskill in advocacy, CLV, cross-functional collaboration, plus a whole lot more.

Collaborate

Immerse yourself amongst your customer marketing and advocacy peers for an unrivaled networking experience.

Spark new ideas

Network, trade perspectives, and get feedback. Overcome blockers and solve key challenges to elevate your career.

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Agenda at a glance

  • Harness the power of agencies, internal activations and AI to set up your team to scale

  • Leverage customer advocacy programs to drive consistent growth

  • Accelerate strategic change with insightful customer advisory board programs that deliver real business value

  • Unlock predictable, sustained growth by increasing engaged customer lifetime value

  • Define personas to better segment your audience, increase personalization, and drive expansion

  • From soft skills to superpowers; how to build and structure a powerhouse customer marketing team

  • Customer marketing metrics that empower decision-making, and securing resources with the power of KPIs

  • Proven strategies to build a culture of customer-centricity across your entire org to drive success and retention

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Don't just take our word for it...

You don't just have to take our word for it...

Co-located

This event will be hosted alongside a range of our other summits such as Developer Marketing Summit and Product Marketing Summit, giving you the opportunity to network with 500+ professionals from across the marketing landscape.

Fancy up-skilling your entire department in just 2 days? Contact Tom to get your team to attend at a discounted rate.

05 Co-located

This event is co-located with

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05 Co-located

This event is co-located with

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Partners

Summit Partners

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Join the conversation

Customer Marketing Alliance is a global community of forward-thinking enthusiasts, all focused on one shared goal: engaging and retaining customers and nurturing them into advocates.

Our team

We're here to help - reach out to learn more about the event.

Charlene Higgins

Partnership Enquiries

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Charles Perree

Tom Brocklesby

Attendee Enquiries

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