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September 04 & 05, 2024
San Francisco Marriott Marquis
780 Mission Street
San Francisco

Why attend

Inspiring content created and delivered by pioneering customer marketing masters.


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Don't just take our word for it...

You don't just have to take our word for it...

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Through interactive sessions, gather tactics and best practices to help overcome your key challenges.


Explore the MarTech facilitating the rise of customer marketing in fast-moving and increasingly competitive markets.


Harness the power of in-person events, form genuine connections and become part of the Customer Marketing Alliance community.

Agenda at a glance

  • Harness the power of agencies, internal activations and AI to set up your team to scale

  • Leverage customer advocacy programs to drive consistent growth

  • Accelerate strategic change with insightful customer advisory board programs that deliver real business value

  • Unlock predictable, sustained growth by increasing engaged customer lifetime value

  • Define personas to better segment your audience, increase personalization, and drive expansion

  • From soft skills to superpowers; how to build and structure a powerhouse customer marketing team

  • Customer marketing metrics that empower decision-making, and securing resources with the power of KPIs

  • Proven strategies to build a culture of customer-centricity across your entire org to drive success and retention

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Convince your boss

Want to attend Customer Marketing Summit San Francisco, but not sure how to ask your boss to pop their hand in their pocket? No drama - we've got you covered. Just copy and paste this email, personalize it to your org, and let us do the hard work for you. To get started tap the convince the boss button template below.

Still need more info? Get in touch with Tom to discuss team rates.

Break the cycle

Step away from the daily grind. Refocus, rejuvenate, and upskill in advocacy, CLV, cross-functional collaboration, plus a whole lot more.


Immerse yourself amongst your customer marketing and advocacy peers for an unrivaled networking experience.

Spark new ideas

Network, trade perspectives, and get feedback. Overcome blockers and solve key challenges to elevate your career.

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Audience insight

Join the conversation

Customer Marketing Alliance is a global community of forward-thinking enthusiasts, all focused on one shared goal: engaging and retaining customers and nurturing them into advocates.

Our team

We're here to help - reach out to learn more about the event.

Charlene Higgins

Partnership Enquiries

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Charles Perree

Tom Brocklesby

Attendee Enquiries

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Summit series

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