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September 10 & 11, 2025
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

Why
attend?

Break out of the daily grind and unlock bold strategies, fresh ideas, and real-world tactics to turn customers into champions - and elevate your customer marketing career.

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Hear what previous attendees had to say...

Watch previous
summit highlights...

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From stories to loyalty: Building advocacy and lifelong customer relationships

Erica Bartsch, Head of Customer Marketing & Advocacy, JPMorgan Chase & Co.

Empowering advocacy: Using data and KPIs to secure resources

Sara Steffen, Senior Director of Customer Marketing, Databricks

Small team, big impact: Prioritization strategies for customer marketers

Kate Mahon, Director of Global Customer Advocacy, Splunk

Emma Telfer, Senior Group Manager - Customer Marketing, Twilio

Jessica Noland, Senior Manager - Customer Advocacy, Upwork

Caleb Wang, Senior Customer Marketing Lead, Snowflake

What our
attendees say...

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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive loyalty and expansion.

  • Trade perspectives and build a network of indispensable connections within our global community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of customer marketing to management.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Spark new ideas

Network, share ideas, gather feedback and trade perspectives with customer marketers working through similar challenges.

Our Stats

100+

Speakers

500+

Attendees

80%

Senior management

200+

Companies

September 10 & 11, 2025
Hyatt Regency San Francisco Airport
San Francisco

Customer Marketing Summit

Agenda
at a glance

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Testimonials
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Develop impactful advocacy programs to increase retention, brand loyalty, and drive predictable, sustainable growth.

Drive growth with loyalty

Product Marketing Manager

Harness the power of AI and automation to personalise your customer journey at key touch points to drive engagement.

Emerging technology

Product Marketing Manager

Gathering and implementing customer-driven feedback across cross-functional teams.

Cross-functional alignment

Product Marketing Manager

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Prioritize segmentation to unlock hidden growth opportunities and maximize the impact of every customer interaction.

Segment for success

Product Marketing Manager

Discover the secrets to a successful omni-channel customer marketing strategy; sustaining digital comms, running CABs, and user group events.

Omni-channel marketing

Product Marketing Manager

Learn how to thrive and create real impact as a team of one and prove value and ROI to key stakeholders with clear, measurable KPIs.

Strategies to scale

Product Marketing Manager

September 10 & 11, 2025
Hyatt Regency San Francisco Airport
San Francisco

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Convince your boss

Join the
conversation

Join a global community of passionate customer marketing and advocacy enthusiasts to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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our team?

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Speaker & media partnership enquiries

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Attendee enquiries

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