Pauline is a customer advocacy manager at Cisco, passionate about elevating customer voices and building meaningful connections within the Cisco Insider Advocacy community. With a business degree from UC Berkeley’s Haas School of Business and years of hands-on marketing experience, she brings both strategic insight and creativity to developing content, nurturing advocate journeys, and supporting global campaigns. Pauline’s expertise includes crafting customer success stories that inspire thought leadership, securing impactful speakers for industry events and webinars, and championing customer innovation through the Customer Achievement Awards. Collaboration is at the core of Pauline’s approach - she partners closely with marketing, sales and business unit teams to spotlight content and identify new opportunities for customer engagement. Outside of work, Pauline enjoys empowering women in tech with Women of Cisco Bay Area, discovering new cafes, traveling and unwinding with a good book.