Summit recap
Customer Marketing Summit
2023
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
summit highlights...
From stories to loyalty: Building advocacy and lifelong customer relationships
Erica Bartsch, Head of Customer Marketing & Advocacy, JPMorgan Chase & Co.
Empowering advocacy: Using data and KPIs to secure resources
Sara Steffen, Senior Director of Customer Marketing, Databricks
Small team, big impact: Prioritization strategies for customer marketers
Kate Mahon, Director of Global Customer Advocacy, Splunk
Emma Telfer, Senior Group Manager - Customer Marketing, Twilio
Jessica Noland, Senior Manager - Customer Advocacy, Upwork
Caleb Wang, Senior Customer Marketing Lead, Snowflake
Our Stats
100+
Speakers
500+
Attendees
80%
Senior management
200+
Companies
What our
attendees say...
“It's during these events that you feel part of a community. You walk away knowing more than you started with and, even better, trusting that there's a network of peers you can turn to again and again.” "
Director, Product & Customer Marketing, Sovos
Attendee Testimonial
Agenda
at a glance
Develop impactful advocacy programs to increase retention, brand loyalty, and drive predictable, sustainable growth.
Drive growth with loyalty
Product Marketing Manager
Embed autonomous agents into your lifecycle to automatically interpret key signals and orchestrate adaptive journeys that evolve with each customer.
Unlock agentic AI
Product Marketing Manager
Foster strong partnerships with product, sales, and customer success teams to drive customer-centric strategies and seamless experiences that drive lasting impact.
Cross-functional alignment
Product Marketing Manager
Harness the power of storytelling to craft compelling customer narratives that turn customers into powerful brand ambassadors.
Storytelling for success
Product Marketing Manager
Evolve from disconnected channels to a Brand Experience Operating System that aligns comms, events, and engagement into one unified customer journey.
Omni-channel orchestration
Product Marketing Manager
Learn how to thrive and create real impact as a team of one and prove value and ROI to key stakeholders with clear, measurable KPIs.
Strategies to scale
Product Marketing Manager
Watch our past
summits while you wait
With a CMA Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
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your brochure
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Gallery from
previous summits
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Join the
conversation
Join a global community of passionate customer marketing and advocacy enthusiasts to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
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Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch. Get in touch.