Summit recap
Customer Marketing Summit
2023
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
summit highlights...
From stories to loyalty: Building advocacy and lifelong customer relationships
Erica Bartsch, Head of Customer Marketing & Advocacy, JPMorgan Chase & Co.
Empowering advocacy: Using data and KPIs to secure resources
Sara Steffen, Senior Director of Customer Marketing, Databricks
Small team, big impact: Prioritization strategies for customer marketers
Kate Mahon, Director of Global Customer Advocacy, Splunk
Emma Telfer, Senior Group Manager - Customer Marketing, Twilio
Jessica Noland, Senior Manager - Customer Advocacy, Upwork
Caleb Wang, Senior Customer Marketing Lead, Snowflake
Our Stats
100+
Speakers
500+
Attendees
80%
Senior management
200+
Companies
What our
attendees say...
“It's during these events that you feel part of a community. You walk away knowing more than you started with and, even better, trusting that there's a network of peers you can turn to again and again.” "
Director, Product & Customer Marketing, Sovos
Attendee Testimonial
Agenda
at a glance
Develop impactful advocacy programs to increase retention, brand loyalty, and drive predictable, sustainable growth.
Drive growth with loyalty
Product Marketing Manager
Harness the power of AI and automation to personalise your customer journey at key touch points to drive engagement.
Emerging technology
Product Marketing Manager
Gathering and implementing customer-driven feedback across cross-functional teams.
Cross-functional alignment
Product Marketing Manager
Prioritize segmentation to unlock hidden growth opportunities and maximize the impact of every customer interaction.
Segment for success
Product Marketing Manager
Discover the secrets to a successful omni-channel customer marketing strategy; sustaining digital comms, running CABs, and user group events.
Omni-channel marketing
Product Marketing Manager
Learn how to thrive and create real impact as a team of one and prove value and ROI to key stakeholders with clear, measurable KPIs.
Strategies to scale
Product Marketing Manager
Watch our past
summits while you wait
With a CMA Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Gallery from
previous summits
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Join the
conversation
Join a global community of passionate customer marketing and advocacy enthusiasts to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.