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Event starts in:
68

days :

21

: hours :

59

minutes

1

until early bird prices end

September 09 & 10, 2026
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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What's on
September 9
September 10
September 9
September 9
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Customer Marketing Summit
Chairperson opening remarks
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09:15
Customer Marketing Summit
From advocacy to revenue: Making NRR the north star of customer marketing
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09:45
Customer Marketing Summit
Positioning customer marketing as a leading force across the business
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10:15
Customer Marketing Summit
The human heat map: Where customer marketers really stand
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10:30
Exhibition & networking
Coffee break
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11:00
Customer Marketing Summit
The future of customer storytelling: Optimizing content for AI-driven discovery
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11:30
Customer Marketing Summit
Fireside chat | Better Together: Breaking Silos Between Customer Marketing and Product Marketing
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12:00
Customer Marketing Summit
Vibe coding: Unlocking AI superpowers for customer marketers
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12:45
Exhibition & networking
Lunch
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13:45
Customer Marketing Summit
Customer stories that drive business growth: Aligning storytelling to revenue and retention goals
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14:15
Customer Marketing Summit
Workshop | Which customer-led growth pillar needs your attention most?
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15:00
Exhibition & networking
Coffee break
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15:30
Customer Marketing Summit
Panel | Balancing retention, expansion, and experience: Where to focus for maximum impact
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16:15
Customer Marketing Summit
No one-size-fits-all CAB: Designing executive programs for different customer segments
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16:45
Customer Marketing Summit
Chairperson's closing remarks: Reflections on the state of customer marketing
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17:00
Exhibition & networking
Happy hour hosted by Customer Marketing Alliance
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September 10
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks
See the details
09:15
Customer Marketing Summit
From retention to advocacy: Why the next era of growth is driven by customer voices
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09:45
Customer Marketing Summit
Fireside chat | Rethinking customer marketing’s role in GTM strategy
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10:15
Exhibition & networking
Coffee break
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10:45
Customer Marketing Summit
Roundtable discussions | Metrics that move the needle: Leveraging KPIs tha actually prove customer marketing value
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11:30
Customer Marketing Summit
Turning customer conversations into an advocacy engine with AI-powered sentiment analysis
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12:00
Customer Marketing Summit
Insight without impact: Why customer research rarely shapes strategic decisions
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12:30
Exhibition & networking
Lunch
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13:45
Customer Marketing Summit
Fireside chat | The future of customer marketing teams: structuring for an AI-augmented workforce
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14:00
Customer Marketing Summit
Content under pressure: Why modern marketing teams are struggling to deliver impact at scale
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14:30
Customer Marketing Summit
First impressions that stick: Building onboarding experiences that drive adoption and confidence
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15:00
Customer Marketing Summit
Chairperson closing remarks
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September 09 & 10, 2026
Hyatt Regency San Francisco Airport
San Francisco

Customer Marketing Summit

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All access.

We're teaming up with our sister communities to bring you an Access All Areas experience - your pass gives you unlimited access across the summit tracks and every session recording post-event.

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Testimonials
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“

Accelerate AI implementation and empower your team with the tools they need to succeed with automation, predictive analytics, and productivity.

September 9

“

Level up your PMM skills with expert-led case studies, best practices, and real-world insights to stay ahead of industry trends.

September 9-10

“

Learn to reach the most technical type of buyer thorugh effective developer education, nurturing communities and building trust with this unique persona.

September 9

Our Stats

100+

Speakers

500+

Attendees

80%

Senior management

200+

Companies

Get your ticket

for the summit

Join the only independent event built exclusively for customer marketers.

For two days, connect with the brightest minds in the field for actionable learning, real talk, and unrivaled networking - all laser-focused on helping you level up your impact across the customer journey.

Secure your seat now so you can:

• Leverage AI, automation, and personalization tools to deliver scalable, data-driven customer experiences that increase engagement.

• Meet mentors & build a network of trusted advisors within the only community dedicated to customer marketers.

• Implement impactful customer marketing strategies that drive adoption, retention, and advocacy.

San Francisco

September 9-10, 2026

Save $300

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