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Erin
O'Quinn
Senior Manager, Customer Marketing
BroadCom
Erin O’Quinn runs point for global customer advocacy at Broadcom, driven by a firm belief that every customer has a story, if you can find the right way to tell it. She is expanding how Broadcom thinks about the role of customer marketing and advocacy, from a arrow in the quiver of product marketing, to how context and value can be demonstrated across the company. With over 25 in the software marketing space, Erin connects her past roles in event marketing and management, and marketing communications into the nurturing, creative development, and distribution of fantastic customer stories, supporting broader marketing and revenue-generating motions. She is an avid traveler, foodie, baker, media junkie, and an adoring mom and dog mom.
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09 September 2026 13:45 - 14:30
Panel | Advocacy in a skeptical era: How do you keep customer stories authentic?
Customer stories remain one of the most powerful tools in customer marketing, but audiences are increasingly quick to spot messaging that feels overly polished or scripted. As demand for advocacy content grows, teams are facing a new challenge: how to scale customer stories while preserving trust and authenticity. What this session will cover: - Why authenticity matters more than ever in customer storytelling - Avoiding over-reliance on the same customer champions - Expanding advocacy efforts beyond the “usual” voices - Balancing business goals with credibility and customer trust Key takeaway: Attendees will leave with practical ideas for creating customer stories that feel more genuine, diverse, and impactful.