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Leslie
Barrett
Director, Customer Marketing
Tipalti
For the past decade, Leslie has led Customer Marketing & Advocacy at high-growth SaaS companies by pairing creativity with operational rigor. She's the person who can turn a scattered set of customer stories into a full-blown Evidence Engine, transform a quiet customer base into an active advocacy powerhouse, and build a community that feels more like a movement than a Slack channel. She's metrics-obsessed in the fun way: She ties advocacy, reviews, and community engagement directly to revenue, pipeline, and product outcomes. And She's known for building systems — Asana frameworks, review cadences, Peerbound workflows, CAB playbooks, Slack engagement architectures — that turn “nice ideas” into operational muscle. But the throughline of her career is simple: Leslie makes customers feel seen, heard, celebrated, and connected — and she turns that energy into business results executives can’t ignore.
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10 September 2026 13:00 - 14:00
Workshop | Embedding customer marketing into every growth motion
As customer expectations rise and competition intensifies, brand differentiation is no longer owned by Marketing alone. In this interactive workshop, explore how Customer Marketing leaders can move beyond campaign execution to become strategic drivers of growth through a BXOS (Brand Experience Operating System) approach. Through guided discussions, collaborative exercises, and practical frameworks, participants will map cross-functional touchpoints, identify opportunities to strengthen customer experiences, and build a blueprint for stronger alignment across Customer Success, Product, and Revenue teams. Key takeaways: - Build a practical BXOS framework for your organization - Identify opportunities to align customer insights and advocacy across teams - Explore ways to operationalize stronger cross-functional collaboration - Create a roadmap for delivering differentiated customer experiences that drive loyalty and growth