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Leslie
Barrett
Director, Customer Marketing
Tipalti
Leslie Barrett is a customer marketing and advocacy leader with over a decade of experience helping B2B SaaS companies transform customer voice into revenue growth, market trust, and long-term loyalty. She currently leads Customer Marketing at Tipalti, where she has helped scale customer advocacy, strengthen market presence, grow community engagement, and elevate customer storytelling as a strategic business function that influences revenue, brand perception, and customer retention. Known for her love of showcasing the value of the Customer Marketing department, Leslie is passionate about helping marketers rethink the role we play in our organizations— especially in the evolving AI era where authentic customer proof matters more than ever. Her sessions ensure attendees walk away with tactical programs, frameworks, and ideas they can immediately implement within their own organizations.
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10 September 2026 14:15 - 14:45
Customer marketing has entered a new era!
AI is changing how buyers research software and it's pulling answers from reviews, communities, and customer proof, not polished marketing. Customer voice isn't just influencing buyers anymore. It's becoming the new SEO. Leslie Barrett calls this shift by name: customer marketing has entered a new era. In this session, part manifesto and part playbook, she'll show why this moment elevates customer marketing from a "nice-to-have" into a real growth lever, share tactical AEO (answer engine optimization) moves you can use right away, and rally the room around what's next. Attendees will learn: - What AEO means for customer marketing, and why it matters now - How this shift turns customer marketing into a growth strategy - Tactical AEO moves you can implement this week - How to be part of the movement shaping what's next