Request to partner

Register here

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Nicole
Saunders
Senior Director of Customer Experience Strategy
Higher Logic
Nicole Saunders is the Senior Director of Customer Experience Strategy at Higher Logic, where she defines how community supports the full customer experience for B2B/B2C companies, from initial onboarding to long-term engagement. Nicole brings 15 years of experience in community and customer experience, with leadership roles at Coupa and Zendesk, where she owned community and customer advocacy. She hosts the "Power of Connection" podcast, and monthly AI Study Groups for community managers and customer marketers.
Button
09 September 2026 13:30 - 14:30
Workshop | Product Co-Creation: Building a Community-Powered Feedback Engine
Your community can be much more than an engagement channel. It can become one of your strongest drivers of product innovation. Whether you're gathering customer feedback, running beta programs, or managing developer communities, creating a structured feedback loop ensures your community delivers value to both members and the business. In this interactive workshop, you'll build a practical framework for capturing, prioritizing, and activating community insights to strengthen product development while creating more engaged, invested advocates. Key takeaways: - Design a scalable framework for collecting and acting on community feedback. - Learn how to run effective beta programs and feedback initiatives for both customer and developer audiences. - Identify ways to strengthen collaboration between Community, Product, Marketing, and Developer Relations. - Leave with a repeatable feedback loop that turns community insights into better products and deeper customer relationships.