Nicole Saunders is the Senior Director of Customer Experience Strategy at Higher Logic, where she defines how community supports the full customer experience for B2B/B2C companies, from initial onboarding to long-term engagement. Nicole brings 15 years of experience in community and customer experience, with leadership roles at Coupa and Zendesk, where she owned community and customer advocacy. She hosts the "Power of Connection" podcast, and monthly AI Study Groups for community managers and customer marketers.