Name: Regina Mylan | Customer Marketing Summit | San Francisco
Start: 2026-09-09T07:00:00.000Z
End: 2026-09-10T07:00:00.000Z
Location: Hyatt Regency San Francisco Airport

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Regina

Mylan

VP of Customer Experience, Insights, Analytics

Chamberlain Group

Regina Mylan is VP of Customer Experience at Chamberlain Group, the company behind myQ and LiftMaster, whose products help millions of people access and secure their homes. Throughout her career, she has used customer data to unlock insights and value for businesses, guided by a simple belief: insights can come from anywhere, but they lack value if they're not actionable. She has applied this discipline across industries and in senior roles spanning marketing, customer experience, strategy and finance. Before joining Chamberlain Group, she led Medicare Marketing at Blue Cross Blue Shield of Florida and served as VP of Loyalty and Customer Engagement at Avis Budget Group.

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10 September 2026 11:30 - 12:00

Closing the gap between customer insight and executive action

Organizations invest heavily in understanding customers, yet many struggle to turn insight into meaningful strategic action. This session explores the less visible barriers that often prevent research from influencing decisions. What this session will cover: - Why insights frequently lose momentum before reaching decision-makers - The risks of measuring what is easy rather than what is meaningful - How fragmented ownership affects research and synthesis efforts - Patterns that prevent insight from translating into action Key takeaway: Attendees will leave with a stronger understanding of how to close the gap between customer insight and strategic execution.