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May 23 & 24, 2024
Las Vegas

Customer Marketing Summit

"The summit helped broaden my perspective, provided new insight on ways

to approach challenges, and was an excellent networking opportunity.

I highly recommend this event."

Head of Customer Marketing, Filevine

Influitive

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What is Customer Marketing Summit?

A unique chance to get in a room with customer marketing experts, as they reveal their best practices, challenges, & experiences so you can:

➡ Learn how to drive consistent growth with proven, actionable tactics.

➡ Stay on top of trends to get ahead of your competitors.

Network within the world's biggest customer marketing community.

Excel in your career & reach your full potential.

➡ Discover new talent & scale your team.

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Why attend?

Audience insight

30+

speakers

100+

attendees

80%

senior management

75+

companies

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Previous speakers

Next year's lineup coming soon...

See our influential speaker lineup

Kevin
Lau
Senior Director of Global Customer Engagement
F5
Bridget
Heaton
Head of Customer Marketing
Slack
Dave
Hansen
Director of Customer Marketing
LRN
Preston
Ritter
Americas Customer Marketing Leader
Cisco
Ari
Hoffman
Vice President of Customer Marketing & Advocacy
Influitive
Charlotte
Lilley
Head of Global Customer Marketing
Coupa
Callie
Rojewksi
Director of Customer Advocacy
Menlo Security
Jessica
Day
Customer Marketing Manager
Dropbox
Alain
Mowad
Director of Product Marketing
Talkdesk
Cathy
Jordan
Director of Global Customer Advocacy
Informatica
Erin
O'Quinn
Global Director of Customer Advocacy
VMware
Dr. Tiffany
Raymond
Head of Global Customer Advocacy
PayPal
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Testimonials

Don't just take our word for it.

Testimonials
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A lot of great tips. Some very strategic and some very tactical, and I really appreciate that blend. This is a great opportunity to build a network of customer marketing peers, learn from each other, and have great growth opportunities.

Head of Global Customer Advocacy

PayPal

This has been an incredible event. It’s been so awesome to connect with other customer marketers, learn some best practices, tips and tricks, walking away with some great insights. I’m excited for the next event.

Customer Lifecycle Marketing Manager

Experity Health

Customer Marketing Alliance is the catalyst to bring customer marketers together in one room, so that we can connect, learn from each other, share best practices, and you don’t find that too often.

Customer Marketing Manager

Classy

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Agenda & topics covered

We're tackling the most pressing challenges facing customer marketers. Take a look at this snapshot of what's in store:

  • Building & executing successful CABs
  • Developing impactful advocacy & champion programs
  • Enhancing & utilizing your customer community
  • Gaining & implementing customer-driven feedback
  • Gauging VoC throughout the customer journey
  • Getting buy-in & achieving internal alignment with cross-functional teams
  • Defining personas & segmenting your audience
  • Eternalizing customer lifecycles
  • Tracking key metrics to prove value & measure success
  • Reducing churn & increasing retention
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Break the cycle

Step away from the daily grind of being a customer marketer. Rejuvenate, refocus, & upskill in advocacy, CABs, lifecycles, cross-functional collaboration, plus a whole lot more.

Collaborate

With your team, with your peers, face-to-face, at the summit solely dedicated to customer marketing; a key driver for creativity & growth, in a room full of masters.

Spark new ideas

Network, share ideas, get feedback & trade perspectives. Solve the current challenges you're facing as a customer marketer & elevate your career.

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Join the conversation

Customer Marketing Alliance is a global community of forward-thinking customer marketing enthusiasts, all rallied around one, shared goal: engaging, retaining, and advocating their customers.

Partners

Check out our previous partners.

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Summit partners

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Series partners

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Supporting partners

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Executive summary

Audience insight

Company revenue

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Seniority level

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Company size

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Summit series

Take a look at our other summits in this series

Sep 03, 2024
Chief Customer Officer Summit San Francisco
San Francisco

Visit event website

Dec 04, 2024
Chief Customer Officer Summit London
London

Visit event website

Mar 11 & 12, 2025
Customer Marketing Summit
New York

Visit event website

Mar 12, 2025
Chief Customer Officer Summit New York
New York

Visit event website

Sep 03 & 04, 2025
Customer Marketing Summit
San Francisco

Visit event website

Dec 03, 2025
Customer Marketing Summit
London

Visit event website

Our team

NEED HELP?

We’re here to help reach out

to learn more about the event.

Beth Walker

Community Events Producer

CEO at Company
+1 23 456 789

Charlene Higgins

Partnership Director

CEO at Company
+1 23 456 789

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Summit series

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