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December 04, 2024
InterContinental London - The O2
1 Waterview Drive
London

Customer Marketing Summit

"Being able to learn from fellow customer marketers was invaluable. The summit helped broaden my perspective, provided new insight on ways to approach challenges, and was an excellent networking opportunity. I highly recommend this event." Head of Customer Marketing, Filevine

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What is Customer Marketing Summit?

Learn from the best in the biz so you can keep up-to-date with the latest industry innovations and developments:

⚪️ Stay abreast of trends to gain a competitive edge
⚪️ Understand how to drive sustained growth like the experts
⚪️ Network with your peers to discover new opportunities
⚪️ Meet mentors & form connections which will help you excel in your career

⚪️ Discover new talent & scale your team

Walk away from the summit as a valued member of the CMA community and take some of the world's most forward-thinking strategies back to your desk.

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Why attend?

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Audience insight

20+

Speakers

100+

Attendees

85%

Senior management

75+

Companies

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Meet our speakers

This year's lineup to be announced soon.

Tobi
Demuren
Global Head of Advocacy Marketing
LinkedIn
Stephanie
Mills
Director of Customer Advocacy and Social Media
Matillion
Valerio
Battelli
Head of Global Customer Marketing
Cisco
Nisha
Prabhakar
Senior Manager Customer Marketing & Brand Engagement
Salesforce
Puneet
Nagpal
Head - Global Customer Marketing
Coursera
Ash
Gibson
Customer Marketing Manager
Xero
Ivana
Gaspic
Customer Advocacy Director
SAP
Charlotte
Hinson
Customer Reference Lead, UKI
Google Cloud
Cristina
Sartori Errico
Global Sr. Customers Community & Advocacy Lead - Cybersecurity
Cisco
Dan
Gable
Founder
ShoutOut
Catherine
Staite
Head of Customer Advocacy
GoCardless
Meenakshi
Iakhwani
Senior Customer Advocacy Manager
Workday
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Convince your boss

Secure your approval with our handy template or get in touch with Simon for more info. 

Break the cycle

Step away from the daily grind: rejuvenate, refocus, and upskill in essential customer marketing and advocacy tactics.

Collaborate

Drive creativity and growth through collaboration with an entire room of customer marketing masters.

Spark new ideas

Be curious, share ideas and trade perspectives. Solve your most challenging problems.

Agenda at a glance

  • Developing impactful advocacy programs to drive revenue
  • Gaining & implementing customer-driven feedback
  • Using the power of storytelling to improve your customer journey
  • Defining personas & segmenting your audience
  • Learn to thrive and create real impact as a team of one
  • Tracking key metrics to prove value
  • Reducing churn & increasing retention for sustainable growth
  • Cross-functional collaboration to enhance strategy
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View full agenda

Hear why our previous attendees are still raving about

Customer Marketing Summit

05 Co-located

This event is co-located with

“The event’s been phenomenal, I think the most impactful thing is not just learning from other marketers, but also the networking opportunities that we have.”

Sr. Director of Customer Engagement, 

F5

“This has been great being with my customer marketing peers at Customer Marketing Summit. We’re learning a lot and sharing experiences together.”

Sr. Customer Marketing Manager,

Grammarly

Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Partners

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Join the conversation

Customer Marketing Alliance is a global community of forward-thinking enthusiasts all rallied around one shared goal: engaging and retaining customers and turning them into advocates.

Our team

We’re here to help, reach out to learn more about the event

Kaitlyn Wilson

Rose Johnstone

Global Events Producer

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Charlene Higgins

Charlene Higgins

Partnership Director

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Milly Snelling

Marketing Coordinator

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