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December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

Customer Marketing Summit
London

Budgets are tighter and automation is everywhere. So how do you maintain authentic customer relationships?

Join the summit where customer marketers turn pressure into performance, with proven tactics, not theory.

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Get your ticket

for the summit

Join Europe's only summit dedicated to customer marketing. Enjoy sessions built around your reality and connect with peers who truly understand your challenges; balancing internal requests, authentic AI integration and proving your impact.

Secure your ticket to:

- Unlock tactics that scale your impact when headcount is low and expectations are high.

- Get unfiltered insights on what's actually working when it comes to AI integration (and what it isn't!)

- Connect with peers and mentors who understand your challenges and and will share proven playbooks to fuel your future success.

- Prove your strategic value by defining & owning measurable results.

London
December 2, 2026

Save £200

Check out our

speakers...

Phil
Hobden
Head of New Customer Advocacy
Sage
Sam
Sorscher
Global Head of Community for Pexels
Canva
Victoria
Morgan
Senior Customer Advocacy Manager
Bynder
Nicola
Peragine
Director, Community, Sports Marketing & Events, EMEA
lululemon
Pritesh
Chauhan
Head of Customer Marketing and Community (Global)
Sedex
Natali
Stoeva
Customer Growth and Retention Lead
Phorest
Valerio
Battelli
Head of Customer Marketing & Advocacy
Cast AI
Gemma
Bell
Head of Retention
The Sun
Rosie
Mitchener
Customer Marketing Manager EMEA
Synthesia
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What you’ll get

out of the summit

Unlock the secret to high-impact customer marketing with a small (but mighty) team. Discover tried and tested playbooks to scale your reach, increase loyalty and foster growth.

Exchange insights and build a network of peers who truly understand your challenges and can help you demonstrate your value.

Set your future self up for success and leverage the power of AI, skipping the trial and error while maintaining authenticity.

What our
attendees say...

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Join the summit and

discover how to...

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Break the cycle

Customer Marketing is expanding, and the boundaries are shifting fast. Learn where you can add the most value, and lead with confidence when the lines blur.

Collaborate

Whether you're seeking a mentor or your next hire, bring your team to align on strategy and expand your professional network within the marketing community.

Automate

AI is rewriting the customer marketing playbook. Learn which tasks to hand off, and how to automate efficiently while maintaining authenticity.

December 02, 2026
InterContinental London - The O2
London

Customer Marketing Summit

Agenda
at a glance

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Develop impactful advocacy programs to increase retention, brand loyalty, and drive predictable, sustainable growth.

Drive growth with loyalty

Product Marketing Manager

Harness the power of AI by dialling back the volume and sharpening differentiation in today's market.

Cut through AI slop

Product Marketing Manager

Turn customer insight into company-wide action. Bring the voice of the customer into product, sales, leadership conversations, and make it stick.

Cross-functional success

Product Marketing Manager

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Unlock greater value from your customer programs by prioritising smart segmentation that maximises impact without extra effort.

Segment for success

Product Marketing Manager

Close the gap between ad-hoc prompting and real agentic AI tooling, while tackling the governance questions everyone's avoiding.

Close the skills gap

Product Marketing Manager

Build programs that punch above their weight and deliver enterprise impact with lean resources - drive results your leadership can't overlook.

Scale strategically

Product Marketing Manager

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Our Stats

15+

Speakers

75+

Attendees

80%

Senior management

50+

Companies

Our

partners   

Our previous summit partners

our

Partners          

Our community partners

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December 02, 2026
InterContinental London - The O2
London

Download

your one pager

Get your bitesized summit snaphot, giving you insight into:

→ Agenda highlights

→ Speaker highlights

→ Summit themes

→ Why you need to attend

Plus receive agenda updates and team discounts.

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Convince your boss

Take a look at our past summits

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Who's attending...

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Elevate your team's
customer marketing game

Get an extra £100 off each ticket with our group rate (just 3+ people required).

It’s the perfect way to align on strategy and scale learnings across your org, chat to Lee to secure the best rate.

Book a call with Lee

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More events in
London

We're joining forces with our sister communities and giving you full access to all co-located summit tracks in London.

Unlock even more value, take advantage of our team rates, and bring your entire go-to-market team along to benefit.

Dec 02 & 03, 2026
Product Marketing Summit London
London

More info →

Dec 02 & 03, 2026
Customer Success Summit London
London

More info →

Dec 02 & 03, 2026
Product-Led Festival London

More info →

Dec 02 & 03, 2026
Sales Enablement Summit London

More info →

Dec 02 & 03, 2026
AI Customer Support Summit London

More info →

Check out our

summit series...

Sep 09 & 10, 2026
Customer Marketing Summit
San Francisco

Find out more

Sep 18, 2026
Chief Customer Officer Summit San Francisco
San Francisco

Find out more

Dec 01, 2026
Chief Customer Officer Summit London
London

Find out more

Dec 02, 2026
Customer Marketing Summit
London

Find out more

Mar 16 & 17, 2027
Customer Marketing Summit
New York

Find out more

Mar 17, 2027
Chief Customer Officer Summit New York
New York

Find out more

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Interested in more than one summit? Speak to our team.

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Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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our team?

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