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March 11 & 12, 2025
etc.venues 360 Madison
360 Madison Avenue
New York

Customer Marketing Summit
New York

Keep up with the rapid evolution of customer marketing & advocacy. Connect with your peers and hear from industry leaders as they share insights and case studies to help you build your toolkit to demonstrate ROI, optimize customer journey's, scale your impact, and accelerate your career.

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Early bird rates now on

Save $300 on your ticket

We’re bringing together the brightest minds in customer marketing for two days of unrivaled networking, learning, and discussion, focused on helping you:

- Implement impactful customer engagement tactics and measure their performance.

- Leverage the latest industry trends, emerging tech, and AI to amplify reach and drive results.

- Meet mentors, build a local network within our global community, and learn from industry leaders.

- Prove your strategic value to key stakeholders through data-driven insights and strategies.

New York

March 11-12, 2025

Save $300

What our
attendees say...

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A snapshot of

our speakers...

Bridget
Heaton
Head of Customer Marketing
Slack
Max
Bailey
Global Customer Marketing Manager
Aircall
Rajesh
Mittal
Director of Customer Success
Microsoft
Rohith
Bhatia
Global Partnerships Marketing Manager
Meta
Zalini
Persaud
Associate Director of Consumer Marketing & Customer Relationships
Mansueto Ventures
Nisha
Patel
VP of Customer Advocacy
Automation Anywhere
Kristine
Naylor
Senior Director of Customer Marketing
Dropps
Jeanne
Nitschke
Head of Customer Advocacy
Motive
Shelby
Allen
Senior Director of Customer Advocacy
Workiva
Christina
Dalton
VP of Growth Marketing & Email
Hearst Magazines
Neha
Dutta
VP of Customer Experience Transformation
EXL
Simrat
Singh
Senior Manager of Customer Experience
Condé Nast
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What you’ll get

out of the summit

  • Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive loyalty and expansion.

  • Trade perspectives and build a network of indispensable connections within our global community.

  • Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of customer marketing to management.

March 11 & 12, 2025
etc.venues 360 Madison
New York
Customer Marketing Summit

Agenda
at a glance

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Testimonials
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Develop impactful advocacy programs to recognise your most powerful advocates to increase retention, brand loyalty, and drive predictable, sustainable growth.

Drive growth with loyalty

Product Marketing Manager

Leverage AI and automation to personalise your customer journey at key touch points to drive engagement.

Emerging technology

Product Marketing Manager

Foster strong partnerships with product, sales, and customer success teams to drive customer-centric strategies and create seamless customer experiences.

Cross-functional success

Product Marketing Manager

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Harness the power of storytelling to craft compelling customer narratives that resonate and ultimately turn customers into powerful brand ambassadors.

Storytelling for success

Product Marketing Manager

Discover the secrets to a successful omni-channel customer marketing strategy; sustaining digital comms, running CABs, and user group events.

Omni-channel marketing

Product Marketing Manager

Develop strategies to prove impact and demonstrate causality between advocacy efforts and business outcomes.

Strategies to scale

Product Marketing Manager

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Our Stats

30+

Speakers

100+

Attendees

80%

Senior management

60+

Companies

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Spark new ideas

Network, share ideas, gather feedback and trade perspectives with customer marketers working through similar challenges.

March 11 & 12, 2025
etc.venues 360 Madison
New York

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.

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Convince your boss

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partners   

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our

Partners          

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Executive
summary

  • A community of senior decision-makers

  • The world’s most influential companies

  • 100+ attendees

Who's attending...

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Take a look at our past summits

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Elevate your team's
customer marketing game

If you want to bring your team along, chat to Tom to secure the best rate.

Book a call with Tom

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Dec 04, 2024
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Sep 03 & 04, 2025
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San Francisco

Find out more

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Interested in more than one summit? Speak to our team.

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Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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