Name: Customer Marketing Summit | London 2024
Start: 2024-12-04T00:00:00.000Z
End: 2024-12-04T00:00:00.000Z
Location: InterContinental London - The O2

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December 04, 2024

InterContinental London - The O2

1 Waterview Drive

London

Customer Marketing Summit

"Being able to learn from fellow customer marketers was invaluable. The summit helped broaden my perspective, provided new insight on ways to approach challenges, and was an excellent networking opportunity. I highly recommend this event." Head of Customer Marketing, Filevine

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What is Customer Marketing Summit?

Learn from the best in the biz so you can keep up-to-date with the latest industry innovations and developments:

⚪️ Stay abreast of trends to gain a competitive edge
⚪️ Understand how to drive sustained growth like the experts
⚪️ Network with your peers to discover new opportunities
⚪️ Meet mentors & form connections which will help you excel in your career

⚪️ Discover new talent & scale your team

Walk away from the summit as a valued member of the CMA community and take some of the world's most forward-thinking strategies back to your desk.

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Why attend?

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Audience insight

20+

Speakers

100+

Attendees

85%

Senior management

75+

Companies

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Meet our speakers

This year's lineup to be announced soon.

Tobi

Demuren

Global Head of Advocacy Marketing

Stephanie

Mills

Director of Customer Advocacy and Social Media

Matillion

Valerio

Battelli

Head of Global Customer Marketing

Cisco

Nisha

Prabhakar

Senior Manager Customer Marketing & Brand Engagement

Salesforce

Puneet

Nagpal

Head - Global Customer Marketing

Coursera

Ash

Gibson

Customer Marketing Manager

Xero

Ivana

Gaspic

Customer Advocacy Director

SAP

Charlotte

Hinson

Customer Reference Lead, UKI

Google Cloud

Cristina

Sartori Errico

Global Sr. Customers Community & Advocacy Lead - Cybersecurity

Cisco

Dan

Gable

Founder

ShoutOut

Catherine

Staite

Head of Customer Advocacy

GoCardless

Meenakshi

Iakhwani

Senior Customer Advocacy Manager

Workday

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Convince your boss

Secure your approval with our handy template or get in touch with Simon for more info.

Break the cycle

Step away from the daily grind: rejuvenate, refocus, and upskill in essential customer marketing and advocacy tactics.

Collaborate

Drive creativity and growth through collaboration with an entire room of customer marketing masters.

Spark new ideas

Be curious, share ideas and trade perspectives. Solve your most challenging problems.

Agenda at a glance

Developing impactful advocacy programs to drive revenue
Gaining & implementing customer-driven feedback
Using the power of storytelling to improve your customer journey
Defining personas & segmenting your audience
Learn to thrive and create real impact as a team of one
Tracking key metrics to prove value
Reducing churn & increasing retention for sustainable growth
Cross-functional collaboration to enhance strategy

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Hear why our previous attendees are still raving about

Customer Marketing Summit

05 Co-located

This event is co-located with

"My absolute favorite conference... one of the best summits you can attend. If you haven’t made it to one of these events yet, the relationships you build here will trump everything else you do."

VP of Customer Marketing & Advocacy,

Influitive

“The event’s been phenomenal, I think the most impactful thing is not just learning from other marketers, but also the networking opportunities that we have.”

Sr. Director of Customer Engagement,

“This has been great being with my customer marketing peers at Customer Marketing Summit. We’re learning a lot and sharing experiences together.”

Sr. Customer Marketing Manager,

Grammarly

Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Hear what they say

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Partners

Platinum partner

Summit partners

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Series partners

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Supporting partners

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Join the conversation

Customer Marketing Alliance is a global community of forward-thinking enthusiasts all rallied around one shared goal: engaging and retaining customers and turning them into advocates.

Our team

We’re here to help, reach out to learn more about the event

Kaitlyn Wilson

Rose Johnstone

Global Events Producer

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Charlene Higgins

Charlene Higgins

Partnership Director

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Milly Snelling

Marketing Coordinator