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until Customer Marketing Summit London starts

December 03, 2025
InterContinental at the O2
1 Waterview Drive
London

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What's on
Customer Marketing Summit
Exhibition & networking
Customer Success Summit
Product Marketing Summit
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
09:15
Customer Success Summit
Driving change through ambiguity: How to lead a CS team through transformation
Tamara Kempf, Regional Director, EMEA Customer Success, Cisco
See the details
09:15
Product Marketing Summit
Finding your voice: The PMM journey
See the details
09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
See the details
09:45
Customer Success Summit
Your career is a product: Design it like one
Maranda Dziekonski, Chief Customer Officer, Fexa
See the details
09:45
Product Marketing Summit
Building a $1 billion product
See the details
09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
See the details
10:15
Customer Success Summit
Beyond the handoff: Strategic collaboration between sales and CS for scalable growth
Will Ritchie, Customer Success Director, MuleSoft
See the details
10:15
Product Marketing Summit
Cracking the code: Unlocking critical insights through win-loss analysis
See the details
10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
See the details
10:50
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Who owns success when AI does the work? Mutual accountability in the agentic age
Sara Earnshaw, Senior Director, Customer Success, Ivanti
See the details
11:15
Product Marketing Summit
Panel - Proving PMM impact: metrics, stories & advocacy
See the details
11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
See the details
11:45
Customer Success Summit
Built around the user: Embedding customer needs into product and engineering
Aleksandar Stemberga, Director, Customer Success, Mastercard
See the details
12:00
Product Marketing Summit
Using competitive intelligence, win-loss and AI to improve sales performance
See the details
12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
See the details
12:15
Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:35
Exhibition & networking
Lunch
See the details
13:30
Product Marketing Summit
Switching hats, mastering roles: Thriving as a versatile PMM
See the details
13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
See the details
13:45
Customer Success Summit
Panel: Next-gen customer success with AI at the core
Shipra Nirola, Director of Delivery, Customer Success, Evotix
Anna Korzeniowska, Customer Value Director, Corsearch
Iain Taylor, Customer Success Director, BMC Helix
Alma Iatan, Head of Enterprise Customer Success, Qualtrics
See the details
14:00
Product Marketing Summit
The hybrid edge: Lessons from product + customer marketing
See the details
14:30
Customer Success Summit
Interactive workshop session | The CSM skill set for 2026: What’s evolving, what’s essential?
Chinelo Diejomaoh, Customer Success Manager, HiBob
See the details
14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
See the details
14:45
Product Marketing Summit
Interactive demo 101: Driving product adoption with Guideflow
See the details
15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
See the details
15:45
Customer Success Summit
Shifting mindsets and leading with change: Navigating CS teams through transformation
Nadia Zorriasatain, Head of Customer Success UK&I, Miro
See the details
15:45
Product Marketing Summit
Panel - Mind the gap: Bridging PMM, product, sales, and content without losing your sanity
See the details
15:50
Exhibition & networking
Coffee break
See the details
16:15
Customer Success Summit
Panel: What can Sales teach CS - Renewals, expansion and upselling
Krista Wright, Director of Customer Success, Turnitin
Emma Rose, Head of Customer Success & Onboarding, 1Password
Danny McGrath, Director, Customer Success, Greenhouse Software
Andreea Ciurea, Director GTM Support Services - Europe, NTT Data
See the details
16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
See the details
16:30
Product Marketing Summit
Telling the story of impact: How PMMs can rally leadership and drive alignment through change
See the details
16:30
Product Marketing Summit
Chairperson closing remarks & keynote
See the details
16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
Customer Success Summit
Product Marketing Summit
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
09:15
Customer Success Summit
Driving change through ambiguity: How to lead a CS team through transformation
Tamara Kempf, Regional Director, EMEA Customer Success, Cisco
See the details
09:15
Product Marketing Summit
Finding your voice: The PMM journey
See the details
09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
See the details
09:45
Customer Success Summit
Your career is a product: Design it like one
Maranda Dziekonski, Chief Customer Officer, Fexa
See the details
09:45
Product Marketing Summit
Building a $1 billion product
See the details
09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
See the details
10:15
Customer Success Summit
Beyond the handoff: Strategic collaboration between sales and CS for scalable growth
Will Ritchie, Customer Success Director, MuleSoft
See the details
10:15
Product Marketing Summit
Cracking the code: Unlocking critical insights through win-loss analysis
See the details
10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
See the details
10:50
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Who owns success when AI does the work? Mutual accountability in the agentic age
Sara Earnshaw, Senior Director, Customer Success, Ivanti
See the details
11:15
Product Marketing Summit
Panel - Proving PMM impact: metrics, stories & advocacy
See the details
11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
See the details
11:45
Customer Success Summit
Built around the user: Embedding customer needs into product and engineering
Aleksandar Stemberga, Director, Customer Success, Mastercard
See the details
12:00
Product Marketing Summit
Using competitive intelligence, win-loss and AI to improve sales performance
See the details
12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
See the details
12:15
Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:35
Exhibition & networking
Lunch
See the details
13:30
Product Marketing Summit
Switching hats, mastering roles: Thriving as a versatile PMM
See the details
13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
See the details
13:45
Customer Success Summit
Panel: Next-gen customer success with AI at the core
Shipra Nirola, Director of Delivery, Customer Success, Evotix
Anna Korzeniowska, Customer Value Director, Corsearch
Iain Taylor, Customer Success Director, BMC Helix
Alma Iatan, Head of Enterprise Customer Success, Qualtrics
See the details
14:00
Product Marketing Summit
The hybrid edge: Lessons from product + customer marketing
See the details
14:30
Customer Success Summit
Interactive workshop session | The CSM skill set for 2026: What’s evolving, what’s essential?
Chinelo Diejomaoh, Customer Success Manager, HiBob
See the details
14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
See the details
14:45
Product Marketing Summit
Interactive demo 101: Driving product adoption with Guideflow
See the details
15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
See the details
15:45
Customer Success Summit
Shifting mindsets and leading with change: Navigating CS teams through transformation
Nadia Zorriasatain, Head of Customer Success UK&I, Miro
See the details
15:45
Product Marketing Summit
Panel - Mind the gap: Bridging PMM, product, sales, and content without losing your sanity
See the details
15:50
Exhibition & networking
Coffee break
See the details
16:15
Customer Success Summit
Panel: What can Sales teach CS - Renewals, expansion and upselling
Krista Wright, Director of Customer Success, Turnitin
Emma Rose, Head of Customer Success & Onboarding, 1Password
Danny McGrath, Director, Customer Success, Greenhouse Software
Andreea Ciurea, Director GTM Support Services - Europe, NTT Data
See the details
16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
See the details
16:30
Product Marketing Summit
Telling the story of impact: How PMMs can rally leadership and drive alignment through change
See the details
16:30
Product Marketing Summit
Chairperson closing remarks & keynote
See the details
16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
Customer Success Summit
Product Marketing Summit
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
09:15
Customer Success Summit
Driving change through ambiguity: How to lead a CS team through transformation
Tamara Kempf, Regional Director, EMEA Customer Success, Cisco
See the details
09:15
Product Marketing Summit
Finding your voice: The PMM journey
See the details
09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
See the details
09:45
Customer Success Summit
Your career is a product: Design it like one
Maranda Dziekonski, Chief Customer Officer, Fexa
See the details
09:45
Product Marketing Summit
Building a $1 billion product
See the details
09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
See the details
10:15
Customer Success Summit
Beyond the handoff: Strategic collaboration between sales and CS for scalable growth
Will Ritchie, Customer Success Director, MuleSoft
See the details
10:15
Product Marketing Summit
Cracking the code: Unlocking critical insights through win-loss analysis
See the details
10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
See the details
10:50
Exhibition & networking
Coffee break
See the details
11:15
Customer Success Summit
Who owns success when AI does the work? Mutual accountability in the agentic age
Sara Earnshaw, Senior Director, Customer Success, Ivanti
See the details
11:15
Product Marketing Summit
Panel - Proving PMM impact: metrics, stories & advocacy
See the details
11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
See the details
11:45
Customer Success Summit
Built around the user: Embedding customer needs into product and engineering
Aleksandar Stemberga, Director, Customer Success, Mastercard
See the details
12:00
Product Marketing Summit
Using competitive intelligence, win-loss and AI to improve sales performance
See the details
12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
See the details
12:15
Customer Success Summit
From repetition to impact: How AI frees up time for what matters in CS
James Allen, Customer Success Manager, Gainsight
Giorgia Pedenzini, Strategic Customer Success Manager, Gainsight
See the details
12:35
Exhibition & networking
Lunch
See the details
13:30
Product Marketing Summit
Switching hats, mastering roles: Thriving as a versatile PMM
See the details
13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
See the details
13:45
Customer Success Summit
Panel: Next-gen customer success with AI at the core
Shipra Nirola, Director of Delivery, Customer Success, Evotix
Anna Korzeniowska, Customer Value Director, Corsearch
Iain Taylor, Customer Success Director, BMC Helix
Alma Iatan, Head of Enterprise Customer Success, Qualtrics
See the details
14:00
Product Marketing Summit
The hybrid edge: Lessons from product + customer marketing
See the details
14:30
Customer Success Summit
Interactive workshop session | The CSM skill set for 2026: What’s evolving, what’s essential?
Chinelo Diejomaoh, Customer Success Manager, HiBob
See the details
14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
See the details
14:45
Product Marketing Summit
Interactive demo 101: Driving product adoption with Guideflow
See the details
15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
See the details
15:45
Customer Success Summit
Shifting mindsets and leading with change: Navigating CS teams through transformation
Nadia Zorriasatain, Head of Customer Success UK&I, Miro
See the details
15:45
Product Marketing Summit
Panel - Mind the gap: Bridging PMM, product, sales, and content without losing your sanity
See the details
15:50
Exhibition & networking
Coffee break
See the details
16:15
Customer Success Summit
Panel: What can Sales teach CS - Renewals, expansion and upselling
Krista Wright, Director of Customer Success, Turnitin
Emma Rose, Head of Customer Success & Onboarding, 1Password
Danny McGrath, Director, Customer Success, Greenhouse Software
Andreea Ciurea, Director GTM Support Services - Europe, NTT Data
See the details
16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
See the details
16:30
Product Marketing Summit
Telling the story of impact: How PMMs can rally leadership and drive alignment through change
See the details
16:30
Product Marketing Summit
Chairperson closing remarks & keynote
See the details
16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details

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