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Event starts in:
23

days :

13

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13

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23

until early bird pricing ends

December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

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What's on
Customer Marketing Summit
Exhibition & networking
December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
09:15
Customer Marketing Summit
The new attention economy: Why great marketing needs to think like media
Jess Burney, Managing Director of Customer Marketing and Subscriptions, Immediate Media
See the details
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
See the details
10:15
Customer Marketing Summit
Adjusting the lens: How Canon built an always-on engagement engine
Daniel Forero Molano, Senior Customer Marketing Specialist, Canon
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
See the details
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
Phil Hobden, Head of New Customer Advocacy, Sage
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Marketing Summit
Interactive roundtable discussions
Sam Sorscher, Global Head of Community for Pexels, Canva
Natali Stoeva, Customer Growth and Retention Lead, Phorest
See the details
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
Valerio Battelli, Head of Customer Marketing & Advocacy, Cast AI
See the details
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Victoria Morgan, Senior Customer Advocacy Manager, Bynder
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
See the details
16:15
Customer Marketing Summit
Workshop | Confessions of an advocacy programme builder: How to avoid the common pitfalls
Jon Ashley, Senior Manager, Customer Advocacy, Equinix
See the details
17:00
Customer Marketing Summit
Chairperson closing remarks
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
09:15
Customer Marketing Summit
The new attention economy: Why great marketing needs to think like media
Jess Burney, Managing Director of Customer Marketing and Subscriptions, Immediate Media
See the details
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
See the details
10:15
Customer Marketing Summit
Adjusting the lens: How Canon built an always-on engagement engine
Daniel Forero Molano, Senior Customer Marketing Specialist, Canon
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
See the details
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
Phil Hobden, Head of New Customer Advocacy, Sage
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Marketing Summit
Interactive roundtable discussions
Sam Sorscher, Global Head of Community for Pexels, Canva
Natali Stoeva, Customer Growth and Retention Lead, Phorest
See the details
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
Valerio Battelli, Head of Customer Marketing & Advocacy, Cast AI
See the details
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Victoria Morgan, Senior Customer Advocacy Manager, Bynder
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
See the details
16:15
Customer Marketing Summit
Workshop | Confessions of an advocacy programme builder: How to avoid the common pitfalls
Jon Ashley, Senior Manager, Customer Advocacy, Equinix
See the details
17:00
Customer Marketing Summit
Chairperson closing remarks
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
09:15
Customer Marketing Summit
The new attention economy: Why great marketing needs to think like media
Jess Burney, Managing Director of Customer Marketing and Subscriptions, Immediate Media
See the details
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
See the details
10:15
Customer Marketing Summit
Adjusting the lens: How Canon built an always-on engagement engine
Daniel Forero Molano, Senior Customer Marketing Specialist, Canon
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
See the details
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
Phil Hobden, Head of New Customer Advocacy, Sage
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Marketing Summit
Interactive roundtable discussions
Sam Sorscher, Global Head of Community for Pexels, Canva
Natali Stoeva, Customer Growth and Retention Lead, Phorest
See the details
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
Valerio Battelli, Head of Customer Marketing & Advocacy, Cast AI
See the details
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Victoria Morgan, Senior Customer Advocacy Manager, Bynder
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
See the details
16:15
Customer Marketing Summit
Workshop | Confessions of an advocacy programme builder: How to avoid the common pitfalls
Jon Ashley, Senior Manager, Customer Advocacy, Equinix
See the details
17:00
Customer Marketing Summit
Chairperson closing remarks
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details

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