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Event starts in:
43

days :

20

: hours :

25

minutes

7

until early bird pricing ends

December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

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What's on
Customer Marketing Summit
Exhibition & networking
December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
09:15
Customer Marketing Summit
Beyond the content glut: Why less (but sharper) wins in 2027
See the details
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
See the details
10:15
Customer Marketing Summit
The trust gap: Why your buyers can smell AI a mile away
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
See the details
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
Phil Hobden, Head of New Customer Advocacy, Sage
Zehra Chudry, Senior Manager, EMEA Marketing Operations, Disney+, The Walt Disney Company
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Marketing Summit
Interactive roundtable discussions
Sam Sorscher, Global Head of Community for Pexels, Canva
Natali Stoeva, Customer Growth and Retention Lead, Phorest
Nicola Peragine, Director, Community, Sports Marketing & Events, EMEA, lululemon
Gemma Bell, Head of Retention, The Sun
See the details
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
See the details
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Victoria Morgan, Senior Customer Advocacy Manager, Bynder
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
See the details
16:15
Customer Marketing Summit
Panel | Why customers still say yes: Building advocacy people actually want to join
See the details
17:00
Customer Marketing Summit
Chairperson closing remarks
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
09:15
Customer Marketing Summit
Beyond the content glut: Why less (but sharper) wins in 2027
See the details
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
See the details
10:15
Customer Marketing Summit
The trust gap: Why your buyers can smell AI a mile away
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
See the details
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
Phil Hobden, Head of New Customer Advocacy, Sage
Zehra Chudry, Senior Manager, EMEA Marketing Operations, Disney+, The Walt Disney Company
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Marketing Summit
Interactive roundtable discussions
Sam Sorscher, Global Head of Community for Pexels, Canva
Natali Stoeva, Customer Growth and Retention Lead, Phorest
Nicola Peragine, Director, Community, Sports Marketing & Events, EMEA, lululemon
Gemma Bell, Head of Retention, The Sun
See the details
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
See the details
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Victoria Morgan, Senior Customer Advocacy Manager, Bynder
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
See the details
16:15
Customer Marketing Summit
Panel | Why customers still say yes: Building advocacy people actually want to join
See the details
17:00
Customer Marketing Summit
Chairperson closing remarks
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
December 02
December 02
December 02
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
09:15
Customer Marketing Summit
Beyond the content glut: Why less (but sharper) wins in 2027
See the details
09:45
Customer Marketing Summit
Do more with less: Customer marketing's efficiency reckoning
See the details
10:15
Customer Marketing Summit
The trust gap: Why your buyers can smell AI a mile away
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Customer Marketing Summit
Workshop | From prompt-to-output to AI infrastructure: Closing the agentic skills gap
See the details
11:45
Customer Marketing Summit
Panel | Who owns the customer? Resolving the turf war between marketing, sales, and CS
Phil Hobden, Head of New Customer Advocacy, Sage
Zehra Chudry, Senior Manager, EMEA Marketing Operations, Disney+, The Walt Disney Company
See the details
12:30
Exhibition & networking
Lunch
See the details
13:30
Customer Marketing Summit
Interactive roundtable discussions
Sam Sorscher, Global Head of Community for Pexels, Canva
Natali Stoeva, Customer Growth and Retention Lead, Phorest
Nicola Peragine, Director, Community, Sports Marketing & Events, EMEA, lululemon
Gemma Bell, Head of Retention, The Sun
See the details
14:15
Customer Marketing Summit
Prove it or lose it: Making the strategic case for customer marketing
See the details
14:45
Customer Marketing Summit
Fireside chat | The long game: Deep advocate relationships in an automated world
Victoria Morgan, Senior Customer Advocacy Manager, Bynder
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Customer Marketing Summit
The future of customer voice: Keeping insight authentic in an AI-first world
See the details
16:15
Customer Marketing Summit
Panel | Why customers still say yes: Building advocacy people actually want to join
See the details
17:00
Customer Marketing Summit
Chairperson closing remarks
Pritesh Chauhan, Head of Customer Marketing and Community (Global), Sedex
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details

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