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Event starts in:
229

days :

10

: hours :

58

minutes

34

until early bird pricing ends

December 02, 2026
InterContinental at the O2
1 Waterview Drive
London

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What's on
Customer Marketing Summit
Exhibition & networking
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
See the details
09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
See the details
10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
See the details
10:50
Exhibition & networking
Coffee break
See the details
11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
See the details
12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
See the details
12:35
Exhibition & networking
Lunch
See the details
13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
See the details
14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
See the details
15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
See the details
15:50
Exhibition & networking
Coffee break
See the details
16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
See the details
16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
See the details
09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
See the details
10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
See the details
10:50
Exhibition & networking
Coffee break
See the details
11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
See the details
12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
See the details
12:35
Exhibition & networking
Lunch
See the details
13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
See the details
14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
See the details
15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
See the details
15:50
Exhibition & networking
Coffee break
See the details
16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
See the details
16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details
What's on
Customer Marketing Summit
Exhibition & networking
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
09:20
Customer Marketing Summit
Define it or be defined: Making customer marketing stick inside your org
Martina Havrlent, Former Global Head of Customer Marketing, EVBox
See the details
09:50
Customer Marketing Summit
From connection to influence: How klaviyo turns customer communities into growth
Joe McCarthy, Director of Community, Klaviyo
La-Or Raz, Head of Product Marketing, Deeto
See the details
10:20
Customer Marketing Summit
Build impactful and engaging loyalty and advocacy programs in B2B
Sandra Lowe, Director, Global Customer Advocacy, SAP Concur
See the details
10:50
Exhibition & networking
Coffee break
See the details
11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
See the details
12:05
Customer Marketing Summit
Panel - Trends, tactics, and truths: Marketers on what’s next
Chris Bennett-Baggs, Strategic Partnerships EMEA, Customer.io
Ed Preston, Senior Growth Marketing Manager, Cleo
Lucas Dawson, CRM Lead, Leadly
See the details
12:35
Exhibition & networking
Lunch
See the details
13:35
Customer Marketing Summit
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Customer & Base Marketing Lead, Sky
Nicholas Ruthven, Customer Marketing Lead, YOOBIC
Patricia León Elías, Senior Customer and Product Marketer, Reuters
See the details
14:35
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Syncron
Huw Wigley, Customer Advocacy Manager, SUSE
See the details
15:20
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, Revenue, The Guardian
See the details
15:50
Exhibition & networking
Coffee break
See the details
16:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Senior SEO and Organic Growth Specialist, Grey inc
See the details
16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
See the details
17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
See the details

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