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Event starts in:
52

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10

: hours :

0

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59

until early bird pricing ends

December 03, 2025
InterContinental at the O2
1 Waterview Drive
London

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Your Customer Marketing Summit London pass also grants you access to the co-located Customer Success Summit and Product Marketing Summit tracks.

Use the filter button below to check out the co-located agendas.

Customer Marketing Summit
Exhibition & networking
Customer Success Summit
Product Marketing Summit
December 03
December 03
December 03
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Customer Marketing Summit
Chairperson opening remarks & icebreaker
Catherine Staite, Head of Customer Advocacy, GoCardless
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09:15
Customer Success Summit
The growth engine you’re overlooking: A product-led approach to customer centricity
Stuart Scott, Director of Customer Delivery, Cisco
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09:15
Product Marketing Summit
Finding your voice: The PMM archetype journey
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09:20
Customer Marketing Summit
Making customer marketing make sense: How to launch, land, and lead the function internally
Martina Havrlent, Director, Product & Customer Marketing, EVBox
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09:45
Customer Success Summit
Digital first, customer always: Transforming onboarding at scale
Iana Guglietti, Director, Digital Customer Success & Programs, Moody's
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09:45
Product Marketing Summit
Panel - Why your PMM team isn’t driving growth (and how archetype alignment fixes it)
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09:50
Customer Marketing Summit
Precision matters: Leveraging smart segmentation to unlock growth and deepen customer engagement
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10:15
Customer Success Summit
Beyond the handoff: Strategic collaboration between sales and CS for scalable growth
Will Ritchie, Customer Success Director, MuleSoft
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10:20
Customer Marketing Summit
Customer marketing for growth: Turning users into advocates, not just retention stats
Stephen Akadiri, Head of Organic Growth, Grey inc
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10:50
Exhibition & networking
Coffee break
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11:00
Product Marketing Summit
Hype starts here: Turning your company into your first fanbase
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11:15
Customer Success Summit
Redefining customer health: Beyond NPS and usage metrics
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11:20
Customer Marketing Summit
Main stage workshop - Customer feedback in action: Combining qualitative and quantitative data for maximum impact
Abdul Khaled, Head of Customer Experience and Digital Products, E.ON Next
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11:30
Product Marketing Summit
GTM by numbers: How data powers confident product launches
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11:45
Customer Success Summit
Built around the user: Embedding customer needs into product and engineering
Aleksandar Stemberga, Director, Customer Success, Mastercard
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12:00
Product Marketing Summit
Panel - Turning outputs into outcomes: Communicating PMM wins across the org
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12:05
Customer Marketing Summit
Fireside chat - From brand to bottom line: How The Guardian rebuilt CRM for a data-driven future
Aislinn Mallon, Head of CRM, Engagement, The Guardian
Miles Cooper, Head of CRM, The Guardian
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12:15
Customer Success Summit
Creating a customer success engine: Recruiting, training, and leading
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12:35
Exhibition & networking
Lunch
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13:35
Exhibition & networking
Interactive roundtable discussions
Nataliia Starovetskyi, Partner Marketing Manager, EMEA, SailPoint
Abhineet Kesarwani, Regional Director, CRM, CX & Loyalty, Lyca Mobile
Nicholas Ruthven, Customer Marketing Manager, YOOBIC
Natali Stoeva, Former Head of Customer Marketing, Redgate Software
Patricia León Elías, Senior Customer and Product Marketer, Reuters
Shea Barickman, Senior Customer and Partner Marketing Manager, Mirakl
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13:45
Customer Success Summit
Panel: Next-gen customer success with AI at the core
Shipra Nirola, Director of Delivery, Customer Success, Evotix
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13:45
Product Marketing Summit
Mental models for PMMs: How to make better career (and day-to-day) decisions without the burnout
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14:20
Customer Marketing Summit
Panel - Rewriting the rules of productivity: How customer marketers can do more with less
Rachel Dye, Customer Marketing Director, Crowdstrike
Gemma Brown, Head of Customer Marketing, Synechron
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14:30
Customer Success Summit
Hosted roundtable discussions
Haig Kingston, Customer Success Lead, Employment Hero
Chinelo Diejomaoh, Customer Success Manager, HiBob
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14:30
Product Marketing Summit
Telling the story of impact: How PMMs can rally leadership and drive alignment through change
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14:50
Customer Marketing Summit
Mapping the customer journey to maximise customer marketing impact
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15:20
Exhibition & networking
Coffee break
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15:30
Product Marketing Summit
Fireside chat - Mind the gap: Bridging PMM, product, sales, and content without losing your sanity
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15:45
Customer Success Summit
Navigating successful change for your customers and business
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15:50
Customer Marketing Summit
How YouGov turned customer success stories into scalable growth assets
Mardien Drew, Customer Marketing Lead, YouGov
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16:00
Product Marketing Summit
Switching hats, mastering roles: Thriving as a versatile PMM
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16:15
Customer Success Summit
Panel: What can Sales teach CS - Renewals, expansion and upselling
Krista Wright, Director of Customer Success, Turnitin
Emma Rose, Head of Customer Success & Onboarding, 1Password
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16:20
Customer Marketing Summit
Reward, recognise, repeat: Scaling B2B loyalty programs for long-term success
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16:30
Product Marketing Summit
Chairperson closing remarks & keynote
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16:50
Customer Marketing Summit
Chairperson closing remarks
Catherine Staite, Head of Customer Advocacy, GoCardless
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17:00
Exhibition & networking
Happy hour supported by Customer Marketing Alliance
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Early bird tickets

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Small teams. Limited resources. Big goals.

Join the UK's only event built exclusively for customer marketers looking to master revenue growth through customer-centric engagement.

Secure your ticket to:

- Unlock lean, high-impact tactics that scale your reach and boosts meaningful engagement.

- Get cutting-edge insights on trends and AI-enabled tech designed to elevate resourceful teams.

- Connect with peers and mentors who understand your challenges and and can fuel your future success.

- Prove your strategic value by defining & owning measurable results.

London
December 3, 2025

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Event
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Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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InterContinental at the O2
Located on the tip of the Greenwich Peninsula the InterContinental London at the O2 offers a truly exceptional conference and meeting space that combines sophistication, functionality, and picturesque surroundings.
1 Waterview Drive
SE10 0TW
London
United Kingdom

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