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Event starts in:
118

days :

23

: hours :

30

minutes

38

until the summit

March 10 & 11, 2026
Convene 360 Madison Avenue
360 Madison Avenue
New York

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agenda

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What's on
Main stage
Exhibition & networking
Main track
Exhibition and networking
March 10
March 11
March 10
March 10
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Customer marketing: The next great growth multiplier
See the details
09:45
Main stage
Optimizing your customer marketing tech stack: Building for impact, not noise
See the details
10:15
Main stage
Panel - Metrics that move the needle: What execs really care about
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Main stage workshop - Customer advisory boards as growth engines: How to turn feedback into retention, expansion, and pipeline
See the details
12:15
Main stage
Activating customer data for growth: Turning insight into action at scale
See the details
12:45
Exhibition & networking
Lunch break
See the details
13:45
Main stage
Networking roundtable sessions
See the details
14:45
Main stage
Positioning customers as heroes: Storytelling that resonates with executives and prospects
See the details
15:15
Main stage
From testimonial to revenue asset: How customer stories accelerate pipeline
See the details
15:45
Exhibition & networking
Coffee break
See the details
16:15
Main stage
Partnering with PR, Legal, and Comms to scale customer stories with impact
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour hosted by Customer Marketing Alliance
See the details
March 11
08:00
Exhibition and networking
Networking breakfast
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Main stage workshop - Precision in motion: Advanced segmentation strategies to unlock hidden revenue in your customer base
See the details
10:00
Main track
Designing journeys that sell themselves: The next era of customer-led growth
See the details
10:30
Main track
Fireside chat - Collaboration decoded: What we’ve learned, what we’ll never compromise on, and what delivers results
See the details
11:15
Exhibition and networking
Coffee break
See the details
11:45
Main track
Strategy lab - Build the next-gen revenue playbook
See the details
12:45
Exhibition and networking
Lunch break
See the details
13:45
Main track
From insights to foresight: Predicting customer behavior before it happens
See the details
14:15
Main track
ROI by design: Engineering customer marketing systems that grow revenue
See the details
14:45
Main track
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
Main track
Exhibition and networking
March 10
March 11
March 10
March 10
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Customer marketing: The next great growth multiplier
See the details
09:45
Main stage
Optimizing your customer marketing tech stack: Building for impact, not noise
See the details
10:15
Main stage
Panel - Metrics that move the needle: What execs really care about
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Main stage workshop - Customer advisory boards as growth engines: How to turn feedback into retention, expansion, and pipeline
See the details
12:15
Main stage
Activating customer data for growth: Turning insight into action at scale
See the details
12:45
Exhibition & networking
Lunch break
See the details
13:45
Main stage
Networking roundtable sessions
See the details
14:45
Main stage
Positioning customers as heroes: Storytelling that resonates with executives and prospects
See the details
15:15
Main stage
From testimonial to revenue asset: How customer stories accelerate pipeline
See the details
15:45
Exhibition & networking
Coffee break
See the details
16:15
Main stage
Partnering with PR, Legal, and Comms to scale customer stories with impact
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour hosted by Customer Marketing Alliance
See the details
March 11
08:00
Exhibition and networking
Networking breakfast
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Main stage workshop - Precision in motion: Advanced segmentation strategies to unlock hidden revenue in your customer base
See the details
10:00
Main track
Designing journeys that sell themselves: The next era of customer-led growth
See the details
10:30
Main track
Fireside chat - Collaboration decoded: What we’ve learned, what we’ll never compromise on, and what delivers results
See the details
11:15
Exhibition and networking
Coffee break
See the details
11:45
Main track
Strategy lab - Build the next-gen revenue playbook
See the details
12:45
Exhibition and networking
Lunch break
See the details
13:45
Main track
From insights to foresight: Predicting customer behavior before it happens
See the details
14:15
Main track
ROI by design: Engineering customer marketing systems that grow revenue
See the details
14:45
Main track
Chairperson closing remarks
See the details
What's on
Main stage
Exhibition & networking
Main track
Exhibition and networking
March 10
March 11
March 10
March 10
08:00
Exhibition & networking
Registration and networking breakfast
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Customer marketing: The next great growth multiplier
See the details
09:45
Main stage
Optimizing your customer marketing tech stack: Building for impact, not noise
See the details
10:15
Main stage
Panel - Metrics that move the needle: What execs really care about
See the details
11:00
Exhibition & networking
Coffee break
See the details
11:30
Main stage
Main stage workshop - Customer advisory boards as growth engines: How to turn feedback into retention, expansion, and pipeline
See the details
12:15
Main stage
Activating customer data for growth: Turning insight into action at scale
See the details
12:45
Exhibition & networking
Lunch break
See the details
13:45
Main stage
Networking roundtable sessions
See the details
14:45
Main stage
Positioning customers as heroes: Storytelling that resonates with executives and prospects
See the details
15:15
Main stage
From testimonial to revenue asset: How customer stories accelerate pipeline
See the details
15:45
Exhibition & networking
Coffee break
See the details
16:15
Main stage
Partnering with PR, Legal, and Comms to scale customer stories with impact
See the details
16:45
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Happy hour hosted by Customer Marketing Alliance
See the details
March 11
08:00
Exhibition and networking
Networking breakfast
See the details
09:00
Main track
Chairperson opening remarks
See the details
09:15
Main track
Main stage workshop - Precision in motion: Advanced segmentation strategies to unlock hidden revenue in your customer base
See the details
10:00
Main track
Designing journeys that sell themselves: The next era of customer-led growth
See the details
10:30
Main track
Fireside chat - Collaboration decoded: What we’ve learned, what we’ll never compromise on, and what delivers results
See the details
11:15
Exhibition and networking
Coffee break
See the details
11:45
Main track
Strategy lab - Build the next-gen revenue playbook
See the details
12:45
Exhibition and networking
Lunch break
See the details
13:45
Main track
From insights to foresight: Predicting customer behavior before it happens
See the details
14:15
Main track
ROI by design: Engineering customer marketing systems that grow revenue
See the details
14:45
Main track
Chairperson closing remarks
See the details

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